Empire Vac LLC — Local services in Town of Manlius

I came in with a vacuum that didn't work from a big box retailer. I had called before I came in and he mentioned over the phone - something about possibly trading it in. The next day, I bring it in and he remembers me which I am happy about. I was hopeful because I spent $260 on the one I was bringing in. He ends up saying he would have to service it and it would cost him $115 which is fair enough. I wouldn't want to do that because I just paid $260 for this one less than 3 months ago. At this point, I left like leaving. He kept reiterating he was in the business to not only sell vacuums, but he had a strong interest in them. He then went on about the Sebo vacuum and how great it is for the price of $550 which is crazy. He kept saying it would be a great investment, but I'm a broke college student and honestly, I felt bad that I couldn't afford it. I actually left feeling bad about not being able to drop $550 on a vacuum which I don't think he meant to do. I remember this place being a good place for vacuums and the people working here are nice. I noted most of the vacuums are too expensive and I wouldn't have stepped foot in there if I knew the vacuums are more expensive. I was surprised with the experience I had. People have to make a living and I respect that. I feel with certain customers you should read the room. I personally, felt horrible about myself for hoping for the trade in thing and then being told to buy a vacuum I couldn't afford. I wonder if this place gets people who are generally impressed and buy these overtly expensive vacuums. It's sad to see companies turn from humble and honest to...

The customer is king at Empire Vac!! It's impossible to adequately state their outstanding level of customer service. Greg is exceptionally knowledgeable about vacuums and has a true passion for the industry. Ran diagnostics on my 35+ year old Hoover and it was time to replace it. After doing some online research, combined with him spending time educating me and trying out the various display models, I bought a new Miele Complete C3 Homecare Plus vacuum. This was a huge purchase and appreciate that Greg is low key and no pressure as it gave me the space to make such a big decision, and I do not regret it. Hope this vac lasts another 35 years, as does Empire Vac, cause this is a top notch local business that I highly recommend and will continue to do business with them...

Greg, the owner, knows how to treat his customers. He is extremely pleasant to all (even those who aren’t pleasant to him, as I observed while I was waiting my turn) and offers helpful advice. He was able to take a quick look at my vacuum, knew immediately what the problem was and fixed it on the spot. He then suggested that I replace the belt on my power attachment which would improve performance. He did that at the customer counter while I waited. Customer service is everything for a small, local business. Kudos to you,...