Cyrus Jewelers — Local services in Town of Monroe

"Support small and local businesses", they said... 🤡

Some background: lived in the Monroe area for 12+ years, know most of the shops and stores around here well. I popped into Cyrus one afternoon on my way home from work and entered the store. I happened to be the only person there and looked forward to be attended to one-on-one, since it was incredibly busy the last time I was there for a bracelet resizing.

What began to set the tone for what would ultimately be a short (and the last) visit from me, was a greeting from a middle aged female employee of the store, who sounded just as unenthusiastic in her hello as she was stern. I had bought 2 vintage 18k gold charms from Europe, with the seller sending me an extra bonus shipment of the same charms since I had issues with delayed shipping. I explained the situation to the employee and asked if she could take a look for me to make sure that all 4 of the charms were indeed 18K.

She returned about 30 seconds later to tell me that gold testing for all 4 charms would be $10. Initially I was confused, as I have brought a gold bracelet to them in the past to test for me, as well as other things, and I was never charged for it (the bracelet did end up being what I paid for it, 14k gold). I asked her if the store's policies have changed since I was last here, and she dryly began to tell me that the justification of the price boiled down to their expertise, this that and the third - okay, fine, but not only did that NOT answer my initial question, the manner in which she talked to me describing the process was as if I was wasting her precious time and she was doing ME a favor by even attending to my inquiries 🙄

Now, I had no problem paying the $10 fee, given the amount of money those charms were worth, but I soured on even considering it when I tried re-explaining myself (after she told me that if I wanted to sell my charms to them, they wouldn't charge me for gold testing, which is what I never asked for nor wanted) and she cut me off with an incredibly condescending "I know that", leaving me utterly aghast. At that moment, I decided that I had enough and decided not to move forward with the 18K gold testing, given how infantilizing my experience was - I promptly took my charms, said my thank yous and left, since clearly one of us (the customer) was capable of behaving professionally that day,

I have come to Cyrus Jewelers in the past as a paying customer, as well as my mother, where I have been treated courteously by other employees of the store, and at one point even planned on returning to them for help on designing a custom gold pinky ring - but with the appalling attitude I was given from their own employee as if I was a burden, I will be taking my money elsewhere. Hopefully other consumers after me will be treated better than I was - an absolutely disappointing...

I can’t speak to the actual service or pricing as my experience in visiting this store was virtually non existent ... as I walked in I was met with no greeting all employees seem to have been assisting other customers. Like anyone else I patiently waited to the side as I browsed their inventory in what i was there inquire on. Yet still no acknowledgement. Again It wasn’t an issue to me until a women then enters after me and is told “someone will be with you in moment” to which I looked up thinking I was being addressed yet to my surprise was not and instead said lady who entered after me was, granted she walked further into the store than I did as the display I needed help with was closer to the front of the store. I immediately felt out of place and ignored and proceeded to leave the store, still without any sort of acknowledgement. In my opinion extremely impolite and definitely unprofessional. I would not give this place...

I recently went through the process of purchasing an engagement ring, and Mehran and his team at Cyrus were extremely helpful through every step of the process. Since I had a good idea of what I wanted, Mehran was able to find several diamonds in advance of my visit that fit the criteria I shared. I met with several jewelers in the NY/NJ area and Mehran's inventory was the most competitively priced for the type and quality I was looking for. I met with the Master Jeweler Mike and several other members of the team who helped me to pick out the perfect diamond. Mehran also helped me to envision what the setting would look like, and he was able to complete the process with time to spare before my planned proposal date. In short, Mehran and his team created the perfect engagement ring that my fiancée loves, and I'm sure we'll be visiting again when it comes time to choose our...