KAY Jewelers — Local services in Town of Newburgh

The manager running this store has absolutely no idea what she is doing. She put someone else's information under my account more than 1 year ago. I have asked multiple times to have this persons information removed off my account. I have been told over and over the issue was fixed and it has not as i still receive a Carmen Rodriguez under my email and have received receipts under her name when i have made a purchase as well as this person. I finally contacted corporate about the issue this past week who then contacted the store to resolve the issue. After corporate contacted me saying the issue was resolved, i was contacted again with this persons information in my email. I contacted the store via phone to let them know it is still not resolved. Theresa the manager had nerve to accuse me of calling the store earlier and addressed me by the persons name i am asking for them to remove off of my account. When i told Theresa, the manager this was the first time i was calling she was very argumentative and kept telling me it was me who called earlier. I actually stopped shopping at this store after this incident last year due to the management here. Recently, my husband went here in November for a last minute anniversary gift for me without me knowing. We had to bring the set back because i had a similar set already. my husband was told the set was white gold but was only sterling silver. Lets just say my husband is also dissatisfied with this place too and wont be returning. Also, if you take out a warranty half the time they cant find it...

I have never seen a business like this place. My daughter got engagement ring from her boyfriend of seven years. She was so excited to be getting engaged. Her boyfriend bought her a $5,000 - $6,000 engagement ring from this shop. She was so happy. In 3 to 4 months the setting cracks on the top which in itself is ridiculous for a ring of that value. Her boyfriend brings back the ring and they decide to fix it instead of replacing it with another setting. So ok they send it out to get fixed meanwhile there’s engagement party and noone gets to see the ring. Takes weeks to come back her boyfriend gets a call to pick it up. he goes to pick it up and the ring is still cracked. My daughter is so sad when this should be a very exciting time of her life not to mention the embarrassment she had to face at engagement party. .when she called management they not only had no apology they were out right rude. This ring was not cheap and they should have did everything they could to make it right for her. if its fixed it will most likely crack again but they wont make it right. I would not recommend this store to anyone trying to have a special engagement because it can ruin a very exciting time in...

BEWARE!!! Scam Artists For Repairs!!!

I have a Movado watch and lost a link so knowing Kay sells Movado I decided to bring it there. They told me they would have to send it out to Movado to look at as they do not do Movado repairs in house. I also told them I wanted to know how much it would be to polish the watch. Five weeks later, Kay calls me with "Movado's" estimate of $1300. Shocked I asked why so much, the associate goes on to tell me that Movado does not replace just one link and I would need a whole new band and a bungh of other things. (Kay sells my watch brand new for $900) The rep then proceeds to tell me about their Movado "sale" they have going on. Disgusted I told them I do not want the repair and I would be in to pick up my watch. When I got home I wanted to give Movado a call to find out what the story was for myself. Turned out I got the clasp and the polish for $97. Moral of the story?? DONT BRING YOUR REPAIRS TO KAY...