KAY Jewelers — Local services in Town of Niskayuna

Placed an online order, went in store to pick it up, they only had 2 of the 3 items I ordered. I tired to show the “store manager” Doug my emails regarding the order and he was not trying to acknowledge them and said my emails have nothing to do with my order. I stood there confused because as a customer I was told via email that my order was ready for pick up but then when I get there, I’m told my emails regarding my order didn’t matter. Still trying to figure out where my 3rd item was, he told me he couldn’t help me and for me to contact Kay jewelers. I was confused again because I was standing in Kay jewelers but he couldnt tell me what was going on. At this point I’m frustrated because he was being rude and condescending to me when I am trying to figure out what is going on with my paid order. It seemed to me that he dealt with a customer escalation before me and transferred the energy from that situation to mine. I didn’t buy groceries for pick up, I purchased Jewelry. The store manager made me feel as my purchase was irrelevant and couldn’t offer any assistance. I will never return to this location and will be taking my business elsewhere. I did call customer service after I left the store and the agent told me that the order was still in transit and the email was miscommunication. That’s all the store manager could have told me and I would have been okay because I would’ve know what was going on, however his response was basically a yeah I don’t know, call...

Purchased a chain, bracelet and cross less than a year ago. I opted out of any extended warranty offered at a high price in terms of coverage. Went in today and spoke with the manager Doug regarding how the flimsy clasp broke. Doug wanted to charge me $100 to fix the clasp then said he could do it for $50.00. Now I left the store feeling that on principle alone he should of taken the high road and just fixed or replaced the clasp for free. I felt that after spending over $2000 and being purchased less than a year ago, the manager Doug could have made it right. Instead he said he could not help me and blamed it on Kay Jeweler's. Well I have been in sales, customer service and management for a long time and I know that managers in these positions have more authority than that... and could have the store absorb that cost. Well so much for Good Business. The reason I know that Doug could of done something for me is because I had a similar issue with a local jeweler on Union Street and that business did do the right thing. Every chance I get as a Lyft Driver I will be sure to let potential jewelry buyers know where to go for great customer service before and after the Sale. Hey Doug, "the person you see on the way up is the same person you see on the way down....

Tha sales ppl are good but dont have your jewelry repaired by them . Sent my daughters gold chain in to be repaired it came in two different pieces because it was broken the total length of the chain before it was broken in two pieces was 20 inches . All i wanted them to do was reattach the two sections back into a full chain . They sent it out only for it to come back 5 inches shorter then it was . And because i didnt purchase the chain thru them theres nothing that can be done aside from me having to pay out of pocket for a warranty on my chain their service center screwed up to begin with just to have them exchange it with some thing similar. The chain belongs to my daughter so replacing it isn't an option . All i wanted was my daughters chain repaired its original length now my daughters chain is five inches shorter then it was supposed to be and it cant even be worn because its to short . DO NOT GET YOUR JEWELRY REPAIRED HERE . shop here deal with Kristi but dont have them fix ur jewelery...