Papa Johns Pizza — Restaurant in Town of Niskayuna

Pretty disappointed with the customer service, and delivery experience. The order arrived over an hour later than promised and was lukewarm. We called several times requesting updates on order status and they kept stringing us along for over an hour. The first couple times they promised the order was almost ready and would be on the way and would arrive in 25 minutes. 35 minutes later we called again and they said the driver was almost there. Clearly being dishonest with us because another 20 minutes passed and no pizza. We eventually convince them to give us the number for Jason, the delivery driver. After calling twice I finally got ahold of him. A minute later he arrived with cold pizza and brought an immature attitude to boot. He parked on the side of a main road in pitch darkness with no hazards. He got honked at by a passing car, so the delivery driver got upset and just handed us cold pizza and tore out of there chasing the guy that honked at him, ripping up my lawn on his way out, by the way. I watched the driver (Jason) fly all the way up my road, tailgating the driver that honked at him and blaring his horn. This was very disappointing, immature, and unprofessional behavior. We love Papa John's Pizza, but this type of customer service will turn away...

Take my advice and go to the new Scotland location located in Albany . These ppl are very nasty . I paid for my order and requested all flat wings . They confirmed that that was fine because they don’t turn down money out of greed . They had no plans of honoring my request ,but of course they lied and said they would. I said if you can’t do it I will go to Albany but they said they will do it . I get the order and it’s not what I asked for . I call and get told they couldn’t do it because he told me that last time . Like we didn’t just talk . So I said you should’ve said no and I would’ve canceled the order . Because this is not the only location. They will say they can do it and then curse you out when you ask them about it . Very disappointing to know people are operating like this in my community. I will never eat here ever again . They also did not send extra sauce like...

Ordered pizza and wings at 4:00pm ONLINE with a delivery time of 5:30pm. At 5:52 pm I called the store and was told they couldn’t find our order. After MUCH searching it was found and it was almost here. AWESOME! Until another 30 minutes passed. I called back and politely inquired as to where our dinner was. A friendly debate started and I was referred to the manager and I was thankful. Turns out the manager is the owner and should be ashamed for blaming ME! He was constantly talking over me and blaming me for improperly ordering. Finally got our “food” an hour late. The quality was amazingly horrible. These are not “wings”. They are charred rubber on bones and match the owners dedication to customer service. Refused to do anything for the cost as he has a business to run and CANT REFUND PEOPLES MONEY...