Chipotle Mexican Grill — Restaurant in Town of Niskayuna

This place needs to fire everybody and rehire. Good people. I'm sorry to tell you. And it's not just once it's multiple occasions, I go there, they run out of everything every time I come here, I can't order a quesadilla. I have to do it online.I just came here two days ago.But the last few times I came, their chips are stale. Tonight I came there. They didn't have any chips once again at 9 PM. Why not make enough for the entire day? It happens almost all the time. This location is a horrible location. They run out of it's literally everything.This is the second time where I got white rice and it was not all the way cooked..I went to the machine to get a lemonade, and one of the workers came up and threw ice in the machine right near me and didn't even say excuse me. The girl on the line didn't know what she was doing. She said she was new. The girl at the register didn't have any ones because she said she ran out of dollar bills like where is management???? Then not to mention while I'm trying to cash out. I got people surrounding me where the pickup area is it's overcrowded.This place needs major adjustments. Dear Chipotle, you are not for the people. If I want a chicken quesadilla with rice, I should be able to get one!![![![ You have all kinds of machines and it seems like you treat your online orders better than in person customers if I want to order a Chicken quesadilla with rice and you have the equipment to do it. And they're gonna tell me, oh it doesn't cook the right way or its gonna ruin the machine, but yet we've done it in the past many times oh another excuse. They said it takes too long. Baby boo with rice. I do not want to go back to this area. Any area, but this one I remember, because I wanted a chicken quesadilla one night they weren't even busy and I couldn't order one because they're only doing online orders.The guy in the line said to me it sounds like a you problem because I was a little upset that I came all the way over here for a chicken quesadilla, and they shut down the machine, but only online orders could get chicken quesadillas....when I asked him why he couldn't do it for me.He wasn't even busy.The store wasn't even busy that day.I'm just so sick of this particular restaurant.They could shut it down, because the people that are running it now are just horrible!!!! If I could give them a zero star, I would. I would not recommend going there at 9 PM. The only thing they're concerned with is getting that store closed.They don't care about the customers.... In no Chipotle, you don't have to write anything to my review. I don't care about free food that is overpriced and disgusting. Maybe you should take more pride in this store. In contact management and find out...

A Solid Lunch Experience

Rating: ★★★★☆ (4 out of 5)

My recent lunch visit to Chipotle was an overall positive experience. Despite a small hiccup with seating, the food and service lived up to my expectations.

Arriving at lunch time, we found the line to be surprisingly empty which made the ordering process swift and hassle-free. However, the dining options were limited with only two small outdoor tables available. One drawback was the lack of cleanliness, as these tables were somewhat littered with trash, a sight not particularly appetizing when one is about to eat.

As for the food, my girlfriend ordered a burrito with a mix of chicken and steak, along with some guacamole. She was more than satisfied with her meal, describing it as "delicious". The mixture of meats provided a good balance of flavors and the guacamole added a creamy, fresh element that enhanced the overall taste.

On my end, I decided on a chicken bowl. While the bowl was tasty, I found the meat portion to be lacking. I considered upgrading but found the additional cost not worth the quantity of meat given. However, the lettuce was crisp and fresh, and the salsa packed a fiery punch, which I appreciated.

When it comes to the staff, they were efficient and friendly, and despite the restaurant being in a busy area, our food was prepared quickly. The overall ambiance was lively, with a buzzing energy that reflects the fast-paced nature of a popular eatery like Chipotle.

While there is certainly room for improvement, especially in the cleanliness of the outdoor dining area and the portion size of the meat in the bowls, the experience was still quite enjoyable. The food quality and taste remained high, the service was prompt, and the restaurant ambiance was engaging.

Overall, I would recommend this Chipotle location to anyone in search of a quick, satisfying meal, but would advise a potential diner to consider dining in or getting their order to go if cleanliness is a significant concern. I look forward to my next visit and hope to see these minor...

I work and live near Mohawk Commons, and used to go to this Chipotle all the time. Last year, I noticed the quality started to decline. The guac wouldn't be mixed very well so you'd get some very spicy bites and some bland, the chicken would be unseasoned, etc. Disappointing, but nothing unforgivable. Then I noticed the portions started to go down. Pretty frequently, especially for online orders and especially for my wife (who gets fewer ingredients than I do), the bowl would end up half empty. Then they started to consistently make mistakes in online orders. Sometimes it would be small, like forgetting sour cream, but sometimes it would be totally wrong. With covid, I've only wanted to do online orders so I can be in and out, so I stopped going. A friend in my pod, however, still has us order from them once or twice a month. Despite the frequent trips, I don't remember the last time they gave us a fully correct order on the first try. Last night was the last straw, when I told my friend I was refusing to come back here. The food arrived more than half an hour after it was supposed to, and wanted to get home, I foolishly hustled out without checking. It turned out they gave us someone else's order. I called them up about a replacement, and they told us they would put us at the bottom of the queue and I would have to wait another half hour. I chose to get a refund instead.

There's a Moe's pretty close by on Central with better food, shorter waits, and way more accuracy. I recommend it. If you want to stick with Mohawk Commons, even the Taco Bell across the street is a much better choice.

Edit: Looks like they never even actually refunded me the money for the food they didn't give me. I had to do...