Ridgeline Ski & Pickleball — Local services in Town of North Hempstead

Went here for a few years for skis/snowboards for my kids. Service had always been good, but on day 1 of my 11-year old using a snowboard last season, the previously used (for how many seasons?) board cracked mid-trail - didn't hit a tree or anything. The footpad had fallen off earlier in the day, so the board seemed to have had other issues. The Rome board felt MUCH thinner and lighter than other Burton boards we've rented, and a search online seemed to suggest they may break easier (although I'm no expert, just going by observation and online searches). Hadn't taken the insurance on the board (don't recall it even being offered back in August when I paid for the rentals), but there clearly seemed to be some sort of undiscovered defect/damage to it for it to have 2 issues on the first day of usage for the season. Store didn't seem to care - they waited a month or so, never offered a replacement board, and then told me to pay $150 for the damaged board (on top of the $100 rental that yielded 1 day of use). Having rented 3-4 sets of equipment for a few years and purchasing jackets, gloves, helmets and other gear from them over the years, I sort of expected a better outcome, but they seemed to value short term $ over long term customer relationships - take from that what you will. Mind you, I asked for a copy of my rental agreement to see what I was legally responsible for (which seemed like a reasonable request), but they never produced a copy. Not wanting an open dispute with them, I still paid the $150 when I turned in the rest of my equipment, hoping they may offer me some sort of credit toward the next season, but nothing came of that. So, if you rent here, I strongly suggest getting the insurance and a copy of your rental agreement and policy, since the store apparently won't stand behind equipment that's pre-used and potentially pre-damaged. Still give them 3 stars for the years of good service before this, and truly liked the store and the people that worked there, but regretfully, heading back to Sundown...(and I'll buy the...

3/13/2021 So disappointed. I've always used this shop in the past and had found them helpful and reasonable. A couple of days ago I dropped off a new pair of skis I got to have the bindings adjusted to my boots. The gentleman told me it would be $20. When I went to pick them up today, Saturday, March 13, 2021, he told me, "It was a little more, because they were new skis." When I asked how much more he told me $40 instead of $20. I said, that's what you call a little more? Double? Why? It's just the policy for new skis. Again, when I questioned why, it's no more work; the bindings are mounted; they just need to be adjusted for size and DIN setting. He agreed it was no more work; it was just the policy set by the woman who owned the shop. I asked if he didn't think I should have been called first. His response was that he could put the settings back to where they were! He would do additional work and collect nothing rather than take the $20 he had quoted me two days earlier for the same exact work!

What kind of customer service is that? Anyway, they beat me for an extra $20 but lost a longtime customer plus all the people that ask my opinion that I had formerly sent there. My previous strong recommendations will now be, "Don't go...

Very disappointing. I called in advance to ask about pricing, they were about $100 more than the competition close by. I asked if she could come down in price to get my business, she agreed to a number with me over the phone (still more than other stores but more convenient so I accepted). When I get there she adds a deposit (more than the cost of rentals from the other location) and completely changes everything she explained to me on the phone. Some nonsense multi year plan they have, that she completely changed the numbers around once I was in the store. It was a struggle for me to get there before they closed just to find out everything she told me over the phone was not true. Oh and she made it seem like they have this fancy newer equipment, again not true they have the same basic (which is fine) equipment the other stores have. Everything was made up....Better options around that are not...