The Food Emporium — Local services in Town of North Hempstead

Poor customer service. While I waited on line for the customer ahead of me to pay, I realized I’d forgotten to grab one item. I had already placed my 5 purchasing items on the belt when I asked the cashier if it was okay for me to leave the line and bring the one item without loosing my place in line. She said it was fine for me to go. I noticed there was no other customer behind me waiting but I still hurried to the aisle. I didn’t find the item I needed, so I decided to forget it and returned Immediately to the register to pay. When I returned I noticed the cashier was ringing another customer with a larger order than mine. The cashier, a young girl, looked at me and said that she had to remove my items to the side and help the next customer on line, as this was the store policy. I asked her why she didn’t said that before I took the decision to leave. I would’ve decided to stay and not lose my place on the line. She pointed at the store office and said that if I had a complain to go to the office and speak to the manager. I told her that yes, I would do that. At that moment a woman approaches the register and asked what happened. She told me she was the manager. I began to explain to her what happened and she interrupted me by asking if those were my items, she asked me to step to the next register that she would ring my items without letting me finish explain. I asked her to let me finish explaining. She said she had heard me and asked whether I wanted her to ring me or not. I said yes, I wanted her to ring my items but I also wanted her to listen to my complain and allow me to put my point across. She mocked me with gestures of putting her arms down and crossing her hands and said okay go ahead, I’m listening. I realized then that she was making fun of the situation and only trying to make me look like an irate and unreasonable customer. I decided to stop the argument and proceeded to pay. When she finished ringing my order, I asked her for her name and the cashier’s name. She would not give me their names and instead pointed at a gentleman near her and told me that was the store manager to go ahead and complain to him. I had to explained the situation again to the other manager and my frustration with both employees. He apologized and explain to me that the cashier was a new employee. I said that I could understand and sympathize with her lack of experience with customers but there was no excuse for the actions of the other employee who had approached me as a store manager only show such lack of empathy and professionalism. I will stop shopping...

As others have stated, the products here are extremely overpriced, I’d compare the pricing to King Kullen; a couple of things cheaper at one store or the other by ~.50¢-$1. Another reviewer stated their selection is the same as ShopRite, and I’d have to agree, perhaps with a wider selection at ShopRite. The only reason I come here sometimes is because they carry Long Island Creamery ice cream, however this store is frequently out of stock of most flavors they’re supposed to carry. King Kullen sells LI Creamery products as well, but this store, when actually stocked, has greater variety. There may be a couple of other things you can find here that you wouldn’t be able to find elsewhere, but more than likely, especially with their very high prices, you’re better off shopping at other grocery stores in the area. Side note: The entry area to the store is quite dingy in appearance. There are shelves with a couple of miscellaneous, I think, grill items? There’s plenty of room in the entry area to set up product displays, but there are none. Additionally, from my recollection, I don’t believe the store has shopping carts either, only hand baskets. I do not come here frequently, so I could be incorrect about them not having shopping carts, but I’ve visited at least a dozen times in the last year and have not...

The food emporium in Albertson, New York, has the rudest workers I have ever encountered in a supermarket, especially the cashiers. Not only are their price is excessive, but there is seldom anyone nearby to help. Today at the express cashier, I paid for my items. While I was packing up my purchases alone, the cashier was busy on his phone. Behind me came a young girl, who had three items and purchased a paper bag. He helped her, packed up her three items while I was still packing up my bags. The woman behind me was somewhere in her 20s or early 30s. I am an 82 year old woman. Although age has nothing to do with it, I’m sure the cashier avoided helping me and helped the young woman instead . When I mentioned something to him, he was very rude. This is not the first time something like this has happened at this particular store. I usually try to avoid it, but it was convenient to where I was. At the prices food emporium charges for groceries, they can afford to teach their employees to be more courteous. From here on, I will avoid shopping at the...