Papaw's Dog House — Local services in Town of Orangetown

I brought my puppy there in January (not months ago) for a bath and my concern with the place started right when I walked in. The place smelt absolutely horrible and I understand that it is a boarding place also and it will not smell amazing. But the place should not have a horrible stench of urine right when you walk in. They asked to move up my appointment an hour earlier which was fine thinking to make more time for my sisters dogs appointment which was right after my dogs. Unfortunately, they cancelled my sisters dogs appointment without telling either myself or my sister only to find out the groomer wanted to leave early that night but didn’t make an issue and rescheduled for a simple bath for my sister dog (not what was originally scheduled). When my sister brought her dog in that following weekend, the groomer was absolutely rude to my sister and when she told me that he had a horrible attitude and was passive aggressive I agreed with her as he was not too friendly with me either when I brought my puppy in. The reason why I am posting a review now is because I don’t like writing negative reviews but someone in my apartment building just brought her dog there for the first time and told me about her bad experience so I figured I should write one anyway so the owner is aware on how the employees are running the business. I know some people who had a great experience here before they changed locations, unfortunately my sister and myself did not have a great experience and we both will not...

You definitely do not want to go to this place for grooming if you have a long-haired dog. I was offered an ultimatum of "complete shave" or "nothing at all" for my Bernese Mountain dog. I unfortunately was unable to pick up my dog, because I was a 1/2 hour away and about to enter my doctor's office, so I reluctantly said to go ahead. I had no idea how bad it would turn out. My dog is now constantly cold and isn't at all himself. I fear that he will get sick due to being chilled because of the lack of fur and also that he will get sunburned when outdoors. This breed is never supposed to be shaved. They refused to just shave out the mats and leave the rest of his fur. I had a terrible experience, but I still paid them the $130 that they charged and left a tip, because I understand how tough this job is and how hard it is to run a business. But beware of this place, unless your dog is very short-haired. Another customer who went there with a Bernese Mountain dog has told me (after the fact) that he wouldn't go back there, because his dog developed hot spots after being...

I have been blessed to find Papaw’s Dog House. When we moved to Rockland County, I was super concerned of where my dog Lucy could go to have some fun in a safe environment. She is a big goofy puppy with A LOT of energy! From the very first time she went, she was so excited! Papaw’s is a super clean and spacious indoor environment, that provides supervised fun time for our fur babies. They have a separate, but equally spacious space for smaller dogs. Dogs get to have some fun playing around, but also get walked throughout the day. The owner Marcell is amazing and responsive, and the entire team is pretty great as well. They offer grooming and supplies too! The times I have been in a pinch in terms of pick-up or drop-off, Marcell has been kind enough to come pick up Lucy from the house, or have someone drop her back off at closing. I would HIGHLY recommend Papaw’s Dog House, and have been a happy customer for the last few years. Oooh and I even have some art work that Lucy did during Marcell’s dog’s birthday (yep...