Boxer Donut and Espresso Bar — Restaurant in Town of Orangetown

I don’t know why this place has so many 5 star reviews. The donuts are sub par within the least. I arrived on a Saturday morning during the annual Halloween promenade and I ordered a few donuts and some drinks. The street was lit up with donut smell so I assumed the donuts were hot and fresh. The donuts were COLD, very doughy tasting like they were undercooked and very unpleasant. Definitely upset my stomach. An old fashioned donut shouldn’t have glaze on it, need we review our donut history?

Then the drinks were totally disgusting. I ordered one regular latte first and then thought hmm let me order something else warm because it was a chilly day, and the guy at the counter had a complete attitude that I ordered a drink AFTER I placed my original order. Well excuse me for adding more profit to your business buddy. Why should you have an attitude with that?

The hot cocoa was Luke warm at best and it was terrible. I couldn’t even drink it, I ended up pouring it out. How could you mess up hot cocoa as a donut and coffee shop? I do better at home with the swiss miss instant hot cocoa packets. My friend immediately had disgust written all over his face after the first sip of latte. They have a sign saying they are hiring baristas. I hope they hire someone with more knowledge because what is going on now, Starbucks is way better than this hole in the wall place, I get better customer service and better tasting things for my money there, than spending over $20 in this place for bad customer service and an untasty product. You would expect that a small business like this would be pushing out a better quality but no it...

Very disappointed with the customer service we received on saturday september 11 around 10am. I invited another 4 friends to take a ride from Englewood NJ all the way to Nyack riding our bicycles. I have been there before and the coffee and donuts are really good so I figured it was a great plan. We ordered 5 lates and 3 coconut donuts and 2 vanilla donuts and he charged us around $34 for this. Until that moment everything was great for us and we were very happy to be there. One of my friends mentioned the idea of splitting the donuts between all of us so we can all taste vanilla and coconut so I asked the gentleman to please cut them in half because we were going to share them. The guy gave me a look and said I AM SORRY BUT WE ARE VERY BUSY RIGHT NOW TO DO THIS FOR YOU and then he immediately said next person please. In my mind I couldn’t believe it, then it took them about 12-14 minutes to get the 5 lates and 5 donuts which is not that bad and I was still hoping that he would change his mind and probably get the donuts cut in half but NO it did not happened, but the question is? How much time can it take a person to cut 5 donuts in half??? Is this the right way to treat customers??? I took the time to write this review not because I want to hurt the business, because to be honest the coffee and donuts are delicious, I am writing this review because is not fair with business owners to have employees like this working for you, it is not ok to loose customers these days for something like this. And NO they were not busy, this guys does not know what...

I would just like to say that the level of disappointment when biting into one of the doughnuts here is almost heartbreaking. I can't explain how terrible tasting these doughnuts are from the texture to the actual flavor. I ordered two glazed and two chocolate glazed. I took one bite from the chocolate glazed and it was utterly disgusting. So I moved on and said "well you cant screw up a glazed doughnut"well it was so bad I had to spit it out. I myself have been to many doughnut places in NYC and around the country and I never tasted such bad doughnuts. I'm not sure what their concept is but they need to reevaluate the simple flavors of a doughnut. The dough taste like the mix has too much vanilla and nutmeg, it's so hard and pungent my kid or my brother who are usually my garbage disposals for food I don't eat could even take more than one bite themselves. It doughnut texture is hard and dry it was like I was eating toast. Not to mention the rip off price of $2.10 each doughnut made you think you were going to get something amazing was a let down. Sorry Gypsy but I will...