Raymour & Flanigan Furniture and Mattress Store — Local services in Town of Orchard Park

We purchased a new living room set in March 2018 (love seat, couch and recliner) and we extremely excited about it. I spent over 3 hours in the showroom making sure that it was exactly what I wanted and needed. I explained in detail what I needed as I just had major neck and shoulder surgery. I expressed the importance of quality and safety numerous times to my sales person. I was told that the set I decided to go with was a brand-new style and it was the first one to be purchased, but it was top quality. Once it was delivered and set up, we started noticing issues right away. After 3 service visits my husband and I went to the showroom where we talked to the manager who said he would try to find out more information for us seeing we were being told different things from different people. We explained we just want the arms fixed, that was the whole point of purchasing the warranty! I do not want a new couch or set which would void out my warranty. I want someone to come fix the problem and make it correct. I did not spend over $3000 for cheaply made furniture or to be told by the manager “DIDN”T YOU READ THE FINE PRINT”. I understand the store doesn’t make the furniture but maybe they should tell customers the issues that will arise with the furniture being made with cheap parts, after all you are charging an arm and leg for the furniture. Moving on I received a call last Friday (1-4-19) and was informed that there will be another service tech coming out again to see what is going on with my furniture because they have three different reports. Not only is this ridiculous but time consuming. I apologized to the lady who called for my frustration but there is no need for all this. On top of it both myself and my husband requested when we were in the store all calls go to my husband and not myself, we made sure to give the manager the information for him and confirmed it before we left. All phone calls since are still coming to me. Fast forward I received yet another call yesterday (1/7/19) asking to schedule a time for the replacement couch to be delivered. Again, all calls are to be going to my husband and we made it very clear to the manager that no furniture is to be replaced until we find out what is going on with all 3 pieces and that I want everything to be fixed first! The manager who told my husband he would be contacting him after he investigates all this has yet to do so, instead he has customer service doing it, totally unacceptable. In the past I have purchased furniture from Raymour and Flannigan and was very satisfied, Unfortunately I can’t say the same this time and will not recommend to anyone or go to them again for...

My boyfriend and I stopped into the N.Falls Blvd R&F location on Wednesday night and not one single salesperson even acknowledged us. So, Thursday I went to the Orchard Park location where I was greeted by Casey, who was a wonderful, incredible help in choosing furnishings for the home my boyfriend and I are buying! We had chosen a sectional together on Wednesday and the OP store actually had their floor model arranged the way we wanted ours to end up, and Casey helped me draw out and measure other possible combinations with the dimensions of our living room in mind. She spent about 3 hours working with me in the morning, getting to know my tastes and his as much as I was able to explain them, and then my boyfriend met me there after work so we could go over my other top choices and see if they were also things he loved (they were! He only vetoed one piece). Casey had a lock on our styles in just a few minutes of chatting, and absolutely knew her products backward and forward. I admittedly don't know much about furniture construction but I knew that we wanted good, quality furniture, and we knew that what we had looked at in other stores (Ashley, for one) felt and looked cheap without having low enough price tags to justify them. The furniture we chose at Raymour & Flanigan all felt and looked well-made, classy, and timeless. As well as perfectly representing our personalities. Casey answered numerous questions about how things were constructed and why we liked the things we did (ex: We both like a firmer couch - so it turns out we want a higher density cushion than the standard...2lb cushions were our jam!) and we left feeling informed, satisfied, and excited to furnish our new home with the pieces we chose!

Things are taking some time to come in right now due to COVID, so if you're looking to update your furniture - stop in sooner than you think you need to! Some of our dining chairs won't be in until the end of January but since we won't be hosting guests anytime soon, it didn't...

After spending a lot of money here (including a bed bought this past November) I will NEVER purchase another thing here again. I just went in to browse (just bought a house so I need a lot of stuff, just nothing really specific at the moment) and was basically told to leave. I was approached as soon as I walked in the door by a female employee who’s name I didn’t get because I was so caught off guard that this was actually happening to me, and I’ve never actually been treated that horribly that I’ve needed to ask for an employees name. She asked what I was looking for and I said that I was just browsing and her response was that there was a big sale so because I wasn’t actually going to purchase something she would have to follow me around the store so I should go to the restaurant (not really sure which restaurant she was referring to seeing as how there’s only a mighty taco in that plaza I think? I don’t know) to pass the time. All I could even do was laugh at her and shake my head. I’m literally disgusted and honestly slightly embarrassed because there was a whole big group of people standing in the front of the store who I’m pretty sure were all employees. I’ve never in my life been asked to leave a store, and I never really thought at 31 years old I’d have that issue but here we are. If this is the type of training these employees are receiving to get their commission or whatever the reason is, I think you need to go back to square one here. I’m a former retail worker myself and really big on customer service and the experience I just had is 100% unacceptable. I’m literally still shocked that it even happened to me. And if this is common practice and considered acceptable then I don’t know how you have any business at all. I’m coming in to potentially spend money (on top of what I’ve already spent) and I get asked to leave not more than two steps through the...