Tops Friendly Markets — Local services in Town of Orchard Park

The Orchard Park store is one of the worst run supermarkets I have ever shopped. There are always large stock carts all over the store blocking isles during the day at the busiest times, which is ironic considering they are out of stock on many common items on a regular basis. They never have enough staff working, often only one or two cashiers, so you are forced to use the self checkout unless you want to wait in line forever. This problem is compounded by the self checkouts being complete garbage that continually have errors and require the one single cashier supervisor to come over and clear the errors on yours and the all the other self checkouts. The store is a complete mess, outdated, and so much junk is crammed into each already narrow aisle that you can barely get by when you consider all the stock carts just sitting there unattended and an unnecessary amount of floor displays. It is unfortunate because some of the staff there is actually very pleasant and they try, but the store is run terribly. And one more thing, if you want to use the can/bottle return, don't bother. Almost without fail all or most are out of service or just sit there full as there is no staff available to empty them. It is actually more efficient and convenient to drive 20 minutes out of my way to Wegmans in Lancaster than down the street to this Tops store. If I could give it negative...

I like it's open 24hrs, but the cashier who works at night is not as friendly as she could be. This visit is 5 years later, March 2027 3:00pm. The guy, very thin, middle age with a yellow vest working the recycling when I was taking my mother there was straight up rude, when the machine said error, not only to me but my mother and had major attitude. Just pushing things around having a tantrum. Not my issue the machines were needing service. Took the tickets to the customer service desk and the brown curly hair ponytail, heft build women, was straight up rude when taking the tickets as I didn't know they go there. I then have my scratch offs to give and she says, "what's up?". I don't know what happened to Buffalo since I moved, but their people are either miserable or their management needs some major help. Leadership starts from the top down and these people except Darrin who helped in the meat department need some customer service help. Sadly, Tops just took a nose dive and either needs to treat their employees better or model better. I am not upset with the employees as much as their management and headquarters are prime examples of modeling how employees act. Truly, unfortunately, to have this much misery around. Sorry Tops employees....

Very diappointed with cutomer service, I did not get her name. We went to pick up a money order from Western Union between the hours of 11am and 1pm. Not only was She quite rude with the way she informed us about the policy with the fact that they don't pay out if there is a security question. Fine cool, but she repeatedly misgendered my wife numerous times even after I corrected her, my wife corrected her....... we pointed out that there is a F marker on the I.D. she gave us the " excuse" that she only read the last name and that was it.....no appology. If anything she continued to misgender my wife maliciously. We had to walk out because if we didn't I would have been mad and probably lost my cool and demanded to see a manager at that point. My wife and I will not be going there ever again and have informed our frineds and family of the incident. Tops, this is a poor representation of your company and we surely hope that this gets resolved...