Tim Hortons — Restaurant in Town of Orchard Park

I am not the one to complain but it’s been happening more than it should. I’ve been going here for years and get the same coffee order: Large Triple Triple with Carmel and espresso. Everytime I go I feel like they purposely get my order wrong depending on which young ones are working that day(mainly the bigger guy who’s always at the window in the afternoon). My coffee has been watered down tasting countless of times, coffee grinds at the bottom of my cup etc. I am beyond nice and don’t have any attitude but have noticed they have attitude simply for just serving you. The drive thru service is atrocious. When the owner is there my coffee is always made right and service is amazing. ———————————————————————11/26/2023 at 3:10PM I just went to pick up a coffee the guy in the WINDOW is ALWAYS TOUCHING HIS DIRTY HANDS OVER MY DOME LID….beyond disgusting for I don’t know where his hands have been and IF they are CLEAN. He has been doing this more than a few times. I take care of my mom with cancer at home if I get sick from ANYTHING from Tim Hortons I’ll be suing. Every time I go i’m beyond respectful saying please and thank you and the SERVICE ISN'T reciprocated back. I live right behind the tops plaza and this TIMS was convenient. I used to work here when I was 17 and this place was beyond amazing the owners would pop into the store check on everyone, and people would be respectful to customers, no attitude and SIMPLE orders wouldn’t be made wrong. Come on now it’s not that hard to take orders, brew coffee and...

I don't normally score businesses below a 3, however after being disappointed for the third time AND receiving attitude by the employees, I figured I would share my awful experience. Three separate instances within a week, I have gone to this location and experienced HORRIBLE service in the drive-thru. The first time was the Buffalo Bills home opener, so I chalked it up to a very busy day, and gave them the benefit of the doubt. Yesterday I went at 7:15 and was told the soda machine was shut down for the evening. Today, at 7:20, I went to this location again, and was told the soda machine is broke. I said has it been broke for a week, and when do they think it will be fixed. I received the reply "If you want to pay for the shipping of the part, please feel free". Are you kidding me? First of all, even if you think of replying like that, watch your words, and be respectful. There are several locations to dine at nearby, and you never know who you are talking to. When asked if the CEO would be happy to hear that question to a customer, the worker responded "I doubt the CEO even knows this location exists". This is for sure not the type of ambassador that should be representing the company. Every employee, from the back of house worker all the way to the executive level plays an important part in the organization's structure, and play an important role in retaining and attracting new customers. The two employees this evening...

Food sucks terrible service employees disrespectful customers sometimes mostly talk behind customers back food sucks over priced employees leave customer standing at register standing there while they talk to each other go on there phones make in proper jokes sometimes give customers dirty disrespectful looks will never eat there again want better doughnuts cinnamon rolls go topps and Paula doughnuts , maybe Walmart slow terrible service inside and at drive through always almost all time mess up your order half time cheaper coffee at McDonald’s , and at gas stations better yet make coffee at home faster and cheaper less troublesome., Also found long dark hair on roll came with soup it wasn’t my hair my hair is medium to long length sometimes depend how I get it cut on weather conditions it wasn’t my hair soup is ok chili sucks have beans in it never come here again seems each tim hortons is sometimes ok to mostly bad with there locations only time Tim hortons is good is in hospitals but only then there menus are limited what they have what you want there., Few times I park in back big mistake never park in back walk up front to doors customers in drive through do not stop at stop sign end of drive through exit almost get hit few times customers don’t care., Found strip of bacon on breakfast sandwich that was NOT cooked properly it was still...