Polar Electro, Inc. — Local services in Town of Oyster Bay

Been using Polar for a decade and on my 11th device.  Six of my 11 devices have died before the warranty period expired.  All of my devices have been cared for exactly as recommended.  This last time, their CSR told me I needed to pay to send it back, and they didn't answer my questions directly the first time around.  As a long time customer, it looks to me like Polar doesn't care about my customer service experience, because they use canned responses that don't relate to my specific requests.  This results in wasted time and increased turn around time for CSR inquiries.  Do yourself a favor and go with Wahoo or Garmin.  Product quality is higher and customer service...

I have been using Polar products since 1992. Past few years I've been very happy with my V800 and the customer service I received. I was looking to get the wrist strap replaced but figured maybe time for a newer GPS watch.

WIthout even thinking about any other brand I bought a new Polar Grit X. Should be here in a couple of days. Thank you Polar! I did take advantage of the customer loyalty discount which helped speed up purchase timeline. But even without it I still wouldve gone with...

Best Co. in the WORLD! In 1983 I purchased a Polar Edge monitor. Last year I called to buy a replacement chest belt that stretched from long use and sweat. I had my credit card ready and was told that it will be shipped at no charge. Two weeks ago the wrist strap cracked (I guess due to dryness). I sent it and just got a new one, at no charge. What a great company. And the Edge unit itself works great. Replaced the battery only twice since...