Verizon — Local services in Town of Riverhead

Visiting the Verizon store in Riverhead, NY, was an unexpectedly delightful experience that goes far beyond what one might anticipate from a typical cell phone store. From the moment I walked in, I was greeted with a warm, professional atmosphere, immaculate organization, and staff members who clearly take pride in their work. Matthew Sherman, in particular, provided patient, knowledgeable guidance as I navigated device options and transferred data from my old phone, making the process seamless and stress-free.

However, the true standout—and perhaps most surprising aspect—was the restroom. In most retail environments, restrooms are functional at best, but here, it was an intentional, thoughtfully designed space. The tiles gleamed under soft ambient lighting, the fixtures were polished and modern, and the air carried a luxurious blend of lavender and eucalyptus that was both calming and refreshing. Every detail was meticulously maintained, from the well-stocked, plush paper towels to the perfectly calibrated automatic soap dispensers. It was clear that this restroom is cleaned frequently and treated as an integral part of the overall customer experience.

What really set the Verizon Riverhead restroom apart, though, was the unusual and charming touch of team member photos displayed in the restroom stalls. Each stall featured framed portraits of the store staff, styled almost as art, with names and fun little anecdotes about each employee. It was a delightful, unexpected way to connect with the team, turning what is usually a purely functional space into an engaging, personal experience. This small detail not only highlights the pride the team takes in their work but also adds a touch of whimsy and personality that most corporate retail spaces completely lack.

Paired with the flawless customer service, the store’s clean and organized layout, and the team’s genuine engagement with the local community, the Verizon store in Riverhead elevates the standard of what a retail experience can and should be. Every element—down to the restroom design and quirky art—is designed to make the customer feel valued, welcomed, and even entertained.

Whether you are upgrading your phone, seeking technical advice, or just curious about the latest devices, this store offers an unparalleled experience. The attention to detail, the thoughtful touches like the restroom art, and the friendly, knowledgeable staff make it a must-visit destination in Riverhead. Simply put, Verizon Riverhead has set a new bar for excellence in...

I waited approximately 20 minutes while Jordan helped a couple customers before me. Each time Jordan apologized and said he was getting help that Kevin would be in soon. The last time he said it he said Kevin would be in in 10 minutes. Another couple came in and a girl came out that does repairs. She asked if I needed assistance I told her I was looking to get a new phone and she said okay and went to help the other couple. The couple were going to get a new phone and have a repair done on another. When Kevin came in and sat down at a computer the woman that was with the couple went up right to Kevin sat down and took it upon herself to assume she was next. What Kevin should have done was asked who is next and that would have been me waiting 20 minutes. I walked out of the store had called them and spoke to Jordan and let them know what they did wrong. Jordan asked me to come back and said he was finishing up with a customer and would help me when he was done. Not that Jordan did anything wrong but like I said Kevin should have asked who was next and helped me. Yes the woman was wrong for running up to him assuming she should go next and not have to wait. Maybe I'll go back maybe not not a fan of businesses that keep people waiting for an extended...

Hi! I had a seamless, pleasurable, knowledgeable based visit at the Verizon Store in Riverhead. I decided to upgrade to the iPhone 15 pro max and because I’m in my senior years and not that confident regarding the newest technology, I did not trust myself to transfer my data from my old 14 Pro Max phone to the 15. Kevin was my technician couldn’t not have been more polite, intelligent and compassionate regarding my situation. He patiently while somehow answering other people’s questions as they walked in the door, transferred all the data, showed me how to delete and prepare my old phone for the trade in. Not only that but we ended up buying a new screen cover, made out of liquid gas to my husband, along with a charger and cube but we returned the next day because I thought I might have done something incorrectly. I jumped to this conclusion because I couldn’t make or receive calls. It was a 2 second fix involving being graciously welcomed back and a unique sense of empathy for my worry and concerns. Kevin is an extremely talented technological genius! Despite having that degree of cognitive ability, he is patient & courteous. Finally, I plan on returning to the Riverhead location in a...