Starbucks Coffee Company — Restaurant in Town of Riverhead

The Riverhead Starbucks on Old Country Road is the most pleasant Starbucks I have ever been to.

Everyone here is so kind and welcoming. It is a joy every time I walk through the door.

Everyone remembers your name, and you feel like a friend when you’re here.

Two outstanding shout outs are Emily and Brandon. Every time I walk in, I am greeted with smiles and genuine care. It is an absolute pleasure working with them.

Every manager everywhere should aspire to be like Liz.

As someone who has worked in multiple different retail jobs, I so deeply appreciate the way she manages.

Aside from her knowledge of what she is doing, and not only is she well spoken, alert and present, and clear, but she treats her staff with kindness, patience, and understanding. She’s supportive and uplifting.

She extends this further to her customers. Even when the store is busy and there is a line to the door, and around the store, she is paying attention. She’s knows exactly how long everyone has been waiting, exactly what everyone ordered, and addresses everyone in timely and professional manner.

With grace, she makes every person in her store, employee and customer, feel seen and understood.

I cannot recommend this location enough, and it’s all because of the rockstar crew...

On the morning of 1/16/25, I stopped at Starbucks before work. A young female by the name of Abby happened to be working the drive thru window. While taking my order, every other word was “What?” Instead of, “I’m sorry could you repeat that?” Assuming she couldn’t hear me too well I asked her to repeat the order to make sure it was correct since the screen didn’t work. Once at the window, upon receiving my order I informed her that it was incorrect. Here comes that “What?” again. It was then she became rude. Slammed the window once I asked her to correct it. Some retraining in customer service would be beneficial to her. Maybe a course on the way you are supposed to speak to people with respect. Her tone is condescending. It isn’t WHAT you say but HOW you say it. Her body language was also very passive aggressive. As a customer her actions weren’t warranted nor did I appreciate it. Little girl is going to catch someone having a bad day and quickly receive a...

I want to take a moment to highlight Jacob, a barista who changed the course of my day during a recent visit to the drive-thru. He asked how I was doing, to which I replied, “I’m doing my best bro, l’m doing my best.” Jacob didn’t just move on, he recognized the discouragement in my voice and offered genuine words of encouragement that immediately adjusted my mood. He ended our conversation by saying he hoped my coffee would help make my day a little better—and it absolutely did. It may have been a quick interaction, but it reminded me why this Starbucks location is more than just a coffee shop. It’s the center of connection in our community. I’ve never had a bad interaction with the team here, and Jacob’s kindness was a beautiful example of the great work being done. Thank you, Jacob, and thank you to the entire team. I’m proud to consider this my central “coffee pick...