Smithtown Appliance Co — Local services in Town of Smithtown

When we needed a new fridge, I stopped in at Smithtown Appliance with the expectation of high prices and not being treated well since I wasn't in the market fora gourmet kitchen refrigerator. Boy was I wrong! While I wasn't sure of the exact typed or model I was in the market for just yet, my Sales Rep, Brandon, was extremely knowledgeable and helpful in explaining the different types. Ultimately Brandon gave me what I though was a very fair price on a GE freanch door fridge. I left and did my due diligence in shopping with my wife to find out the price he gave me was more then fair. Ultimately my wife and I decided on a different GE Model that Brandon was instrumental in helping us make this decision. After seeing the models we liked at numerous other establishments, when Brandon gave us the price of the model we Ultimately chose it was $200 less then the best price we could find. We placed the order and, while disappointed in the delivery/take away fee (Brandon worked on that price too), they delivered the next day! The delivery crew was extremely professional and very careful with our wood floors and door jambs. I would highly recommend Smithtown Appliance to anyone needing a major...

Great customer service. I called looking to see if they had a specific washing machine in stock for pick up. They had one in their warehouse in Medford and told me I could pick it up that day. I asked if they would proce match what was advertised in one of the big stores and they did, no problem. We headed to the store to make the purchase. Our salesman was very thorough, showed us the washer and its features on the computer and quickly processed the sale. We drove to the warehouse and it was easy. We pulled up, gave our order number and they loaded it into our vehicle. There is something to be said about local businesses who still provide excellent customer service. I will go to them first the next time I need...

It’s official every appliance I was sold by them has defected or defaulted except for my stove. So I guess if you’re looking for a stove it’s ok. My fridge has been repaired NUMEROUS times by Kitchenade and still isn’t efficient. My washer sends error messages it’s and doesn’t finish the wash. Tried going through them to address this issue and have not received support. I’m beyond frustrated. I purchased over $10,000 worth of appliances and in under a year almost all of my appliances have had to be repaired. My washer is still not working properly and it’s been a year and a half. I’m writing this because I will be forced to cut my losses and purchase new appliances. Hopefully this saves...