Smithtown Volkswagen — Local services in Town of Smithtown

HORRIBLE SERVICE DEPARTMENT. Do not bring your vehicle here it’s an absolute nightmare. The GM Jhon does not care when you tell him what’s going on. I emailed him to express my dissatisfaction and he ignored my email. Here’s what went on: The vehicle was brought in on 9/13 - 9/15 for the first service repair. No loaner vehicle available. The second time it was repaired was 9/20-9/22. No loaner vehicle available. On 9/22, the vehicle had to stay with the service department for the third time because the issue reappeared on the lot after it had been "test driven". They decided to give me a loaner vehicle. On 10/2 the vehicle was going to be picked up, but for the fourth time the issue reappeared on the lot (again after it had been "test driven") and then had to remain in the shop. On 10/6 I had enough and picked up the vehicle. In addition to all the undue aggravation & stress this has caused over a course of 21 days, wasting my time to come back to pick up a vehicle that was still broken 2 times, having to drive 30 minutes from my residence multiple times to get to Smithtown with gas at $4 a gallon, and taking off from work without pay to drop the vehicle off, I simply asked Stephanie Lopez in the service department on 10/2 to please have the service manager Paul call me and no one could even do that at the bare minimum. Instead I received a phone call from the GM at the place I originally purchased the vehicle from (after he had a discussion with the service manager Paul on 10/3) and he had the decency to let me know what was going on with the vehicle, which the service department seemed to think was sufficient notification to the customer. Due to the negligence from the service department, who knows if the information I received was even correct. Not one phone call was made in an attempt by the service manager Paul to contact me and inform me as to what was going on with the vehicle. I was never given an ETA on when the vehicle would be ready. I needed to speak with a service manager, not just for an update with the vehicle but for the other issues I've had. When I went to pick up the vehicle on 10/2 there was some kind of grease smeared all over the vehicle's door handles and side of the car. I did wipe off half of it and took photos for reference. I called later in the day on 10/3 to speak with Stephanie or the service manager Paul and was informed Stephanie was out for the day and Paul left for the day and wouldn't be back until Monday per the service advisor Nick. I overheard Noah in the service department calling me "difficult" to another employee and when I called him out on it he took it all back and told me "that's not what he meant". I've never seen a service department ran so horribly in my life. It's surprising how incompetent the staff is & how this is allowed to be continued. The only thing I've received was an "apology" but the service department can never seem to resurrect the issue at hand. I will never buy another VW vehicle again. No apology is ever going to make up for my loss of time/pay & the undue aggravation/stress caused by the service department. I am completely disappointed in the staff and that the GM Jhon can fail to reply to any feedback left or...

This is my first 1 star review and it took me a few days to finally decided to write it because i am still so upset about the way my car and I was treated. first time ever using this dealership for service. I privately bought my dream car with less then 45,000 miles. I was extremely nervous and cautious to take it any-were. In my mind I figured a volkswagen would be the best bet and i would have premium service. I make a appointment for a oil change and a inspection I picked a specific advisor and was giving a completely random one, that I can looked pass. His demeanor was cold and quite frankly rude. He proceeds to tell me with out even looking at the car that If there’s problems I’d be there longer then a hour. I’m not sure why he was telling me there were all ready problems with out looking at the car and I’m only there for a oil change and a inspection. So I wait in there. Over a hour and a half goes by I decided to check with my advisor. Who rudely ask how could I be helped. I was worried about my car because it was now way over the hour he said. He decided to publicly announce across the room while other clients are sitting with out any explanation to me that there were problems and I had to now wait another 30 minutes to be shown. Now I’m worried sick about my car. He decided to take me into the shop under my car and proceeds to starts yanking on my front right axel! I mean really yanking on it. The car is 15 years old and he pulling on the parts. He also proceeds to tell me my emergency break lines have rust, and that fails me for NY inspection. All while being insulted on how I purchased the vehicle. Now I’m crying because I’m being belittled under my own car and then tells me that with out any idea or knowledge that my transmission may have been removed. Why would anyone with out absolute certainty say that to some one? I told him to not do anything. I was very upset I called my family’s mechanic who I should have went to the first place if I knew I was going to be talked to so poorly and scamed. Said all of this was absolutely ridiculous and has never seen someone fail ny inspection for rust on emergency breaks lines. Btw the emergency break works just fine. I waited another 30 mins to get a ridiculous quote. So now iv been there for 3 hours, and it would have been much longer if i didn’t stress i had to be out. The very best part was they cracked my front left hubcap cover and Jammed the plastic on the emergency break so now that is broken too. I left there establishment crying. I was talked down to, treated poorly and scammed. Got the check sheet they do there everything else was perfect. I have never been so upset with company before or treated so poorly. I usually take the high road and tell my self that it’s not worth to bash them. But I have never been treated so poorly in my life. Oh and I want my hub cover and emergency break component to be replaced ! It was a actual...

My experience with Jhon Jaramillo the general manager was horrible. My girlfriend and I went to look at a used Volkswagen Tiguan and possibly trade in her vehicle. We were pleasantly assisted by Sal Damico. Unfortunately when we got there the car we saw online had already sold so Sal showed us a few other options and took us for test drives in both. We were not fans of either and I had was no issue with that. I told Sal I would watch for more Tiguans they receive and reach out if we we're interested in something. This is when he brought over Jhon. I explained that they had a blue Tiguan that sold and there was nothing else there we were interested in. He immediately assumed the problem was color (it was not, we were open to any car besides silver or white, which neither of the other two cars we saw were) He had an attitude right away, and seemed like he did not take us seriously at all. A couple days later we ended up deciding that we were interested in the Black Tiguan R-Line Sal showed us. We returned to the dealership with our possible trade and started talking numbers on the trade. I mentioned we would like $8,000. Jhon looked at it for 30 seconds, took a few pictures and came back at 5,500. It was a fully loaded 2014 Hyundai Sonata with 58,000. It had paint loss on the trunk. I was willing to negotiate but he was not. I knew it was worth more than 5,500 and so did they considering they offered 7,000 two days later. I was okay with not making a deal and leaving the dealership with no animosity but Jhon was not on the same page. He told me that I walked into the dealership expecting thousands over on our car and thousands under on his car. We never discussed a single number on his car. I responded to him that I didn't want thousands over on our car I wanted a certain amount and he wanted thousands off of our car. KBB priced our car in its condition at 8,500. The conversation continued for about 30 minutes and I felt Jhon made it pretty hostile with his cold demeanor. At the end of the day I wanted to do business with the dealer. I was also okay if we didnt. But Jhon from day one didn't seem like he wanted to work with us. We ended up selling our car privately for 9,000 and buying a Black Tiguan R Line from Sunrise VW. If you can make a deal with Sal and leave Jhon out of it you will have a...