Carvel — Restaurant in Town of Smithtown

The older silver hair small in stature male with foreign accent gentleman stated emphatically the product that I was purchasing was made fresh daily (6 pack vanilla flying saucers). I specifically ask this before I buy so there are no issues. Also I ask if they have any recently made in the back which he replied no. The chocolate cookie should be crisp and crunchy! This was not the case! I paid for a flying saucer not a ice cream sandwich! This guy just lied straight to my face! This guy has no integrity or credibility! To choose dishonesty over a sale says a lot about this guy. Will not waste my...

Just sold us 4 ice creams that were 75% melted and told us that it’s because it’s hot in their store. When I confronted the associated for a new one, I was told all ice creams would be melted. Didn’t offer a refund. Offered me a bigger cup to eat the ice cream in lol how about turn your AC on or offer a refund to the people not looking to eat a milkshake out of a cup. My family had about 30 seconds of eating what was left before the hey became inedible. Do...

Really bad service. Can't make a carvelange right. Instead of making it right, they will argue and lie and give you attitude. The thing is that for the padt 10 years Ive been only eating Carvelange, so had to explain on hpw to make it, but they refused and said that I describe them Dasher. Ehh If you really want ease service, go to...