Christopher Chevrolet, INC. — Local services in Town of Ticonderoga

This was the second attempt to get 2 things done in a single day. (I tried without success to get spray-in bedliner and running boards installed both on July 2. Only the running boards got done.) July 16 was schedule BY THE DEALERSHIP (I did NOT select the date) to get the spray-in bedliner done AND install the accessory panel. Apparently someone at the dealership forgot to schedule a driver to take my truck to the bedliner place. Oh, and the dealership was apparently told by the bedliner place that the 16th was "overbooked" and my truck was a "fit in" that would be done when there was time. Had I been told this back on the 3rd, I never would have accepted that appointment date. I would have insisted on a date when we KNEW we could get BOTH jobs done.

Our trucks may be averaging 28mpg, but that's still about 6 gallons of diesel for these round-trips when the dealership requests that I drop off the truck and leave it with them for a full day. And then there's another 4 1/2 gallons for the wasted trip on July 2 when they drove my truck to the bedliner place only to find out it couldn't be done that day. Perhaps someone thinks diesel is free when bringing a vehicle for service? That's like thinking buttered popcorn and soda has no calories because it was consumed while watching a movie.

By the time a driver was found on the 16th and my truck was taken to the bedliner place, it was after 1pm. That meant my truck didn't get back to the dealership until after 4pm.

So...in the interest of "efficiency" the service folks never even started on the accessory panel. So that did not get done. I had dropped the truck off the night of the 15th, so they had from 8am until 1pm to work on the panel...in the 4-5 hours they had it available, nothing got done on that at all.

For the July 2 issue...my stepson had to follow me to Ti to drop off my truck AND bring me back to get it. So we collectively drove 165 miles. My truck was driven 126 miles round-trip to the bedliner place while accomplishing nothing except putting miles on it.

For the July 16 issue...we once again collectively drove 165 miles PLUS a repeat of the 126-mile round-trip to the bedliner place. My truck didn't get back to the dealership until nearly 4:30 on the 16th. I only found out it was back via a text exchange from Tom, the regional service manager - not from anyone at the dealership.

The real issue here is failure to communicate. It's always ME having to call to find out the status of "work" getting (or not getting) done. Nobody from the dealership has EVER initiated a call to tell me there's a delay, work won't be done, whatever. They were anxious to sell me the truck and made all sorts of follow-up calls to effect the sale. However, now that I've bought it, they don't seem to care whether they communicate about the status of "service" being accomplished...or not.

While I realize the amount of work a dealership's service department may experience, that still doesn't excuse them from failing to communicate with a customer when scheduled work isn't going to be completed.

My final conversation with Joe Orta, general manager, on the 17th when I picked up the truck was relative to the accessory panel installation. I told him, "If I decide to have it installed, I'll let you know." He said, "Oh, you'll get it done here. I'm sure of that." Pretty cocky comeback from the person who scheduled the bedliner work and knew it was a "fit-in" appointment rather than a guaranteed time AND who was responsible for scheduling the driver but never did AND never picked up a phone to give...

Once again I’m not only compelled to write another negative post about Christopher’s Chevrolet in Ticonderoga I’m feeling forced to do this weekly now to persuade people not to go here. As I initially wrote on my first review I spent 3700 dollars to fix a check engine light. I picked my car up in a Sunday when I started my car the check engine light was still on but now there was a delay in my ignition as well and being a Sunday couldn’t talk to anyone about it. I called them back, it took two weeks to get it back, then they charged me another 800 dollars which actually did seem to fix the issue. Then, after a few days my low engine oil light came on. When I got out to investigate there was oil all over my right wheel well. It cost me 400 plus dollars to have it towed back to Christopher’s. I was then told it would cost me another 3500 dollars to fix. I stayed patient and attempted to work with them still, however after six weeks of getting the run around I realized I was getting completely screwed by this place I’ve been loyal to for far to long so I wrote a very accurate review of what happened. This place knows I couldn’t drive it off the lot so what have they been doing the last month while I’ve been desperately trying to work this out ?! Charging me 700 dollars in fees because I can’t afford to get my car nor do I even know what to do with it at this point. I also bought my sons car around the same time as I was attempting to fix mine to give THEM my business. The muffler has almost completely fallen off but of course that can’t be their fault neither. This has been life altering and completely devastating for what I once thought was a legit business and defended against others who went through what I’m going through, I have now came to to the conclusion that they are frauds ! This should never happen to ANYONE but Christopher’s is seemingly gleefully doing this to me and my son. As I’ve stated do not bring your vehicle to this place If they will do this to me they will absolutely do it to you ! How disheartening I even have to write something like this as it brings me no pleasure at all to write something this negative about a local business yet I feel I have no choice in sparing others as to what I’m still currently going through with Christopher’s. I was warned now I’m warning everyone else do not take your vehicles here ! It will cost you more than you know and they don’t...

I brought my car in July 2nd for a timing belt change. I knew what the issue was. I made it clear. My appointment was at 830 am. Due to my work schedule I dropped it off the night before. After not hearing from them at 2 pm about the estimate I requested I decided to call. I women I spoke to was rude and said the only thing I can tell you is the car is in process. She said she called out to the service men and the didn't answer. I drove by 1/2 an hour later to see my car sitting in the same place I dropped it off in. 3 pm or so I received a call from Dusti saying my car needed the belt but it wasn't in stock. They could have it in about 15 minutes and my car would be done soon. 345-4 pm I received a call again from Dusti saying it was to advance of a job to be done before closing. I would have to wait until Wed the 3rd to get my car. She asked if it was okay? I replied what choice do I have? My appointment was at 830 am why was my car not looked at until after 3 pm. I never received a call until after 2 saying my car was finished. I understand that it wasn't an easy job due to where the belt was but there was no need for it to take that long when I had an appointment that I scheduled 3 weeks before. I went without my car for 3 weeks waiting for that appointment. I am highly disappointed in the service there. It's not the first time I have been to Christopher Chevy in Ticonderoga and been...