Caraglio's Pizza — Local services in Town of Victor

I scheduled a pickup order for a birthday party at 3 pm. I ordered a sheet pizza with 3 wings on line at around 11am to pick up at 3. I also called (around 130) to add on an extra pizza because I found out more people were coming than I was aware (so they stillnknow they were expecting me at 3). They asked me if I wanted it cut into triangles or squares (the regular large) I said square cause it makes sense since the sheet is also square. Anyways, ill come back to that. So, I arrive at 3 pm, and the pizza hasn't even been started yet. So I had to wait an extra 20+ minutes. THEY DROPED THE BALL ON AN ONLINE ORDER ALREADY PLACED AND TIPPED. furthermore, I had not yet bought the large pizza I placed. I was told they would comp that for me and yet they charged my original payment for the online order. So, about the slice.... the sheet pizza must've been cut by a dull slicer because not a single slice was manageable without tearing and slicing afterwords. The large pizza that I asked to have cut into squares was such an amateur move that the entire middle was its own piece as if someone put absolutely no thought into the geometric pattern of things. I had to go to the store and actually buy a pizza slicer to redo the entire thing. And just to to it all off the pizza was horrible. The wings were okay though. I spent over $100 and I cant believe i let a tip for such...

Staff and service was very rude and disrespectful due to an order placement miscommunication. After all was figured out and food was enjoyed cold, they later tried calling back, leaving voicemails asking for money for the order that was placed at wrong location. Even after they said they canceled it. Talk about harassment over a few wraps. Definitely won’t be getting my service or money again and for starting out a business, this is a terrible way to treat customers. Also waited 45mins for a delivery that was right up the road! This place...

I have been anticipating their opening since I first saw the sign. Their food was amazing and did not disappoint! I love that they have specials during the week. We ordered on a Wednesday for 3 free toppings; and they were not skimpy on toppings. I also loved that we were able to get half and half of 2 different sauces for a dozen wings versus having to buy a dozen of each sauce. We definitely plan on ordering from them again in the future. lm very glad they expanded...