Geek Squad — Local services in Town of Watertown

Kendall is a “One of a Kind” store manager. He Actually cares about his employees and their customer service. When I walked into the store I could feel the staff was kind and friendly and ready to help … this is a learned behavior. I feel this is a tribute to the management . I noticed Kendall always went out of his way to ask his employees how their was going? At the end of their shift he was quick to thank them for their work and to have a good day. These kind words make people want to come back to work and sets a productive working environment. More store managers should be...

I currently have a 75” tv that requires a in home service. It has been 3 weeks and still nothing, first appt on Saturday was to figure out what was wrong, second appt on a Saturday was with the part but was the wrong part, then third appt was suppose to be today mar 16 and I cancelled plans for this, now I get a text that it’s been moved to mar 20 on a Wednesday. Which is ridiculous as I can’t be home for 12hrs during the work week hence why my appts were on a sat. So now I have to wait longer… what a joke, just replace the tv and move on. Makes me want to do zero business...

The geek squad took my computer in and organized a pick up day for friday. We'll friday came and my pc was not ready nor did I hear from the geeksquad. On top of all that its is a literal NIGHTMARE to fight through tech support to even get to speak with one of them. Turned out within the 6 days they held my pc they did virtually nothing and told me the problem a week later was exactly what I suspected of it. Important to add the best buy call center straight up lied to me on the geeksquad service being free and lied on it being same day. SAVE YOUR MONEY, YOUR TIME, AND...