TUMI Outlet Store - Woodbury Common Premium Outlets — Local services in Town of Woodbury

I am a big fan of this brand since my first purchase and am blown away by the Tumi customer service! My carry-on suitcase handle recently broke which they repaired in a timely manner. The brand really stands behind it’s quality products. Especially I am impressed with the care at this location! Everyone is incredibly sweet and helpful despite the fact that I was taking a long time to make a decision and then 2 weeks later had to return 2 rather big purchases. Moreover, I forgot my wallet in one of the backpacks that I was returning and not only they kindly shipped my wallet to me with a signature required shipping but they also didn’t charge me a cent and were extremely kind about it. I am definitely coming back to buy and keep more products! Thank you so very...

I love Tumi products. I visited this location on Sunday August 21st around 11:30 a.m. before I left on a trip to Mexico. I walked into the store and was walking around for about 2 minutes when I was ignored and never greeted by the two gentlemen up front. Terrible customer service and decided to take my business elsewhere. I can only presume that because my wife and I were dressed sporty they thought we would not be purchasing anything. And I hope that it is not because we look Hispanic. I let them know that I did not appreciate not being acknowledged and greeted and they remained silent as...

Staff treats non-white customers badly. We were invisible to them while looking around. No acknowledgment what so ever instead making things super awkward by just snickering between themselves. Suddenly the whole team wanted to sarcastically say bye in an obnoxious tone while we left the store after getting no help. Bizarre business...