Express Factory Outlet — Local services in Town of Yorktown

Subject: Negative Customer Experience at Jefferson Mall Express Factory Outlet Dear Manager, I am writing to express my concern regarding my recent experiences at your Express Factory Outlet location in Jefferson Mall (650 Lee Blvd, Yorktown Heights, NY 10598). On several occasions, I have felt that I was being unfairly scrutinized by staff, as if I were suspected of shoplifting. This has been particularly unsettling, as I am a loyal customer with no intention of stealing. I've noticed this most acutely with the MANAGER whose behavior, in my opinion, lacks both leadership and customer service skills. I value the Express brand and would like to continue shopping at your stores. However, if this atmosphere of suspicion persists, I will be forced to take my business elsewhere. I would also feel compelled to share my experience with others, including writing online reviews and contacting your corporate office. I hope you will take my feedback seriously and address this issue. I believe that fostering a welcoming and respectful environment for all customers is essential for the success of your...

I'm a loyal customer at Express and EVERY single time I go to this location, I get an attitude from the staff including the manager. I absolutely dread going in. The staff will complain about you if you inconvenience them which is absolutely unprofessional since this is their job. Sucks it has to be like that when this location is the...

Met the nicest and most thoughtful worker I have ever met here. She helped me tremendously when looking for a suit from the good selection of products that...