FUN ZONE TRUSSVILLE — Local services in Trussville

Went on. Tuesday mid day. Good prices. Great for kids 2 to 6. Unfortunately a lot of things were broken/out of order. I thought this place was fairly new?

Main negative thing is the very poor communication of how the place operates. I wasn’t greeted or asked if I needed help. Just “waivers” and points. / Was told that I did have to fill out waivers for adults but then went to pay for 4 (2 kids 2 adults) “oh you don’t need to do that” okay sweet. Paid for 2 kids. Then was told several times that we can’t do this can’t do that can’t be here or there. Okay? Then we were told that the adults had to have wrist bands as well…… (that’s what I figured but was told wasn’t needed?) so at this point I was already underwhelmed. Go to try to pay for the adult tickets a second time and everything I’m doing is wrong.

how ever, I am having to pry information on what to do and how to follow operations and policy out of them. Like let me pay for the wrist bands that you said I didn’t need but in fact do need.

Also I was called “hateful” from the moment I came in. Nice to know that asking questions to gain clarification on things that no one told us about is hateful.

How about you let your PAYING customers know what to do and inform them rather than making them have to do things over and over.

The lady that was up front during that time does not have a clue how to be at the front desk and take care of customers and has no problem being incredibly rude to people.

Won’t get into the sock fiasco or the signing the receipt fiasco like zerrooooo communication on their part.

Other than that the person with dark really curly hair in a mullet took care of things wonderfully and after that we...

Meh. My 4 year old really enjoyed herself and the place was clean and well kept but my 11 year old could not be in the same area with her to help her so I felt like I couldn’t keep track of them well. The ball pit area where the older kids can’t play actually has a lot of fun stuff for their age group so it’s kinda odd. It doesn’t feel like they sectioned off the play areas in the most sensible way (ie having a toddler area and then having an area for all other heights that isn’t just trampolines?)

The rules are many and while I am by nature a rule follower, there were a lot of them and my good natured kids got in trouble multiple times for things that were literally harmless. I even got in trouble for wearing the wrong sticky socks in the play area while trying to monitor my kiddos. (Apparently you have to buy theirs)

I don’t think we will be back unless I just take my little one. My older one much prefers Urban Air. Hopefully they will read the reviews and consider...

Would be a good place if they had better staff,had a small problem with the point system I literally had enough point to get 2 pieces of candy.They said the system wasn’t working .I told them keep the card and give me the candy .They verified the points and still said I could redeem.The staff isn’t too smart lol .Multiple things broken .One part has ripped caution tape and it looks like Halloween decorations and my daughter was literally on it and it wasn’t safe to be on .The staff says she can’t be on that .Its nothing blocking it if it’s unsafe it should be blocked .Badket ball goal is broken ,the thing that spins in on the trampoline is broken ,and at least 5 arcade machines are broke.Nice idea...