Bella Curl Salon — Local services in Tucson

I am writing to express my dissatisfaction with the service I received at your salon.

My recent visit was disappointing, and I believe it is important to bring these concerns to your attention to prevent others from experiencing a similar situation.

Firstly, I was surprised to find that the front door of the salon was locked during business hours. As this was my first visit, I had to wait for the door to be unlocked upon my arrival, and it was promptly locked again after I entered. Throughout my appointment, I observed the staff repeatedly locking and unlocking the door for other guests and delivery drivers, which seemed unusual and unwelcoming.

My appointment was with Alana, who claimed to be a curly hair and texture specialist. Unfortunately, the results of my haircut suggest otherwise. Despite asking for my layers to be maintained while keeping my length, I was left with harsh, blunt layers that are extremely uneven.

When I asked Alana about my curl type, she stated that she didn’t know because she hadn't seen my curls, which is inaccurate since I arrived with my hair in its natural curly state.

Following the appointment, I reached out to Alana via message to express my dissatisfaction, and was offered a free hair cut in the future with her mentor or to allow her to correct her mistake (thank you but I would never return nor do I need more hair chopped off). Due to the severity of the damage to my hair, I now need to get extensions to correct the mistakes made during my visit or wait several years under a baseball cap until my hair and layers grow back evenly.

I later visited my usual salon to have my hair fixed, and the stylist there was shocked at the uneven, blunt layers and lines Alana had cut. After seven years of growing out my hair and getting my layers all one length, I was devastated to have so much length cut off and to be left with short, thick sections of hair that are difficult to manage.

The photos attached show the before and aftermath of my haircut, which is not only embarrassing but also costly and time consuming to repair. This experience has left me with very low self confidence and I am now in a state of depression.

I strongly urge you to review the qualifications and certifications of your stylists, especially those who claim to be specialists. It seems like Alana only has one cookie cutter haircut she follows and may be lying about her license or certification in curly and textured hair. I feel misled and victimized by this experience, and I hope steps are taken to ensure this doesn’t happen to others.

Please look into this matter and take appropriate action and proceed with caution when visiting this salon. I would hate for something like this to happen to...

I can’t say enough great things about Bella Curl Salon in Tucson and Alana, who took care of my daughter’s curly hair. We’ve always loved her curls, but we didn’t know the best way to care for them, so they were often frizzy or tied back. When my daughter asked for help figuring it out, I read the Google reviews and decided to book with Alana. It was the best decision we could have made!

From the moment we arrived, Alana made the experience enjoyable and stress-free. She immediately put my daughter at ease with her warm, friendly demeanor and genuine interest in understanding our needs. Alana listened carefully when we said it was important to keep enough length so my daughter could tie her hair back for hockey practice. She worked with such skill and precision, and the results were incredible—her curls look healthy, defined, and absolutely stunning.

What really impressed me was how Alana took the time to teach my daughter step-by-step how to care for her curls. She explained everything so clearly, from washing to styling, and gave practical tips that we could actually follow. She also recommended a few products but never pushed anything, which I really appreciated.

The best part was seeing my daughter’s excitement and pride in her hair afterward. Her smile said it all! Alana went above and beyond to ensure we left not just happy with the results but confident in how to maintain them.

Thank you, Alana, for your incredible care, expertise, and attention to detail. We are so grateful and will definitely be coming back! If you’re looking for someone who truly knows curls and cares about your unique needs, I can’t recommend...

My mom was a hair dresser, cosmetology teacher and salon owner, and, of course, my lifelong hair dresser. She died in 2019 and I shaved my head for years to avoid finding a hair dresser. I eventually grew it out and-still avoiding salons- hacked at it myself with cloth scissors for two more years. FINALLY last week I decided I had to get it together. I found Bella Curl online and booked an appointment. I was set up with Genevieve. I am from the East Coast and I needed both a haircut and to be taught how to work with my curls with desert dryness. I literally could not have had a better experience. Genevieve was so kind, understanding, helpful, knowledgeable, talented! Everything! She taught me everything I needed to adjust my hair care routine from an East Coast routine to a South West routine (she even wrote the steps down on a piece of paper!) and had me watch step-by-step. She understood that this was a pretty pivotal moment in my life and metaphorically held my hand. What could have been a really sad day was instead beautiful and poignant, thanks to Genevieve and the general atmosphere of the salon. All the smells, sights and sounds brought back intense memories and it truly felt like coming home after a 6 year bout of home sickness. My husband took this picture of me 1 week after my haircut in Lincoln, NE. I managed to do it myself!! Thank you, Bella Curl for giving me my curls and...