Stone Cactus Fountains — Local services in Tucson

This business appears to be in trouble. Phone calls are not being returned. Multiple phone calls. Payment made on February 5th, 2025, but parts have not been received.

I bought 2 cactus fountains 12 years ago (I’m in San Diego). Wonderful product! But the laser light sources / fiber optics went out. I met with Dave Ross )the owner) during a visit to Tucson and Dave told me how to fix them and exactly what I needed. I gave him my credit card and ordered the parts (just a bit over $100). That was on Feb 5th. I still don’t have my parts.

I’ve spoken to Dave on the phone 4 times: once in Feb, once in March, twice in early April. Dave blamed his kids for not mailing the envelope of parts to me. Another call he said the envelope was lost somewhere, again blaming his kids. He promised to overnight the envelope to me. A week has gone by. No parts. I’ve made 14 other phone calls and left voicemails to both his mobile number and business number. Zero answers. Zero returned calls. He is avoiding me over $100. Something is wrong.

I suspect Stone Cactus may be going out of business. I would warn potential buys to be careful.

I’ve filed a formal complaint with my credit card company to recoup payment. So sad it’s come to this.

UPDATE: After relentless calls, I finally received my parts the first...

Avoid this business! We have a beautiful fountain purchased 3 years ago from the previous owners of this company. New owners as of fall 2024. They do not know how to run a business and I'm not convinced they know how to service the fountains. When calling for service they will not give a window of time, so you must be available ALL DAY for service to show up. This is inconvenient but, ok. Now I have spent at least 6 days waiting for service person who either doesn't show, reschedules and doesn't show, comes and looks but must come back to fix and doesn't show, comes back at some point but cannot fix the problem. The problem is that they installed a calcium filter that was not done properly. Now the fountain doesn't fill from the irrigation like it always has so the basin has run dry and burned up a brand new pump. Owner Dave has replaced the pump, partially dug around trying to fix the filter and fill issue unsuccessfully, and it has now been 2 months that we are hand filling the fountain daily with all the dirt dug and exposed around the fountain, while he gives various excuses why he is not coming the day he has scheduled. Now we have fired Dave and will have to pay someone else to fix what Stone...

So far we’ve had an awful experience. Our brand new fountain has several cracks, the water isn’t flowing correctly, and some areas have started to rust after using it less than 10 times. We’ve been waiting for close to a month for someone to do something. We’ve been unable to reach someone by phone multiple times so we finally made the long drive to the store and were told someone would reach out last week to setup a date to fix the problems we’re having. Since yesterday I’ve called at least 5 times and get sent to voicemail, where I get a message that the mailbox is full. I’m hoping that by posting about these issues in this review, we finally get a call back and get these problems resolved because this many issues and awful customer service is the last thing I expected from a fountain that costs over 2k and a company who had good reviews. We know there’s a change in ownership happening, but that doesn’t excuse such poor customer service. We are not wealthy so this was a huge investment for my family and we’ve been waiting patiently for someone to fix this fountain so we can use it & hopefully have it last a long time. At this point I regret this...