Grainger Industrial Supply — Local services in Tukwila

The phone number that’s on the Google listing isn’t for the actual store but instead a call center. A cell center that has employees that clearly have never worked with any of the items Grainger sells and have to play 21 questions before they will tell you if a certain item is even in store. Literally had to talk to 4 people to find out if some Kroil is in stock at my local store. One lady wouldn’t give me information until I gave her all this info about the company I work for…I don’t work in accounting I have no idea, even after I told her we buy from Grainger all the time and was given a PO by the office she still wouldn’t help me so I called back and talked to someone else who also had no idea what Kroil is so I asked for a manager who also didn’t know what Kroil is after I gave her the spelling she was going to look it up but hung up on me so I called back again and this person also had no clue what Kroil is so I had to give her the spelling and she was finally able to tell me that yes it’s in stock.

I understand they are trying to save a buck and have call center people answer questions as opposed to hiring more people at the locations but this is at the cost of...

If you've never been to Grainger, only browsed their site online, you might have pictured this as a nice big superstore like Costco you could walk through and browse tools. NO, it's not that. It's a very tiny prison cell sized customer accessible area with a few items on the wall, no prices on anything, and the vast majority of items locked away in a warehouse.

It's a similar feeling to Tacoma Screw, where the huge majority of the nuts/bolts/screws/etc are all locked away, and nothing on the floor has pricing on it at all. Except Tacoma Screw has massively more stuff out in browsable areas. Grainger is aiming for the most idiotic customer-unfriendly experience, and I think they hit...

Rude front desk girl. Mad at you because she didn't take her lunch. She treats customers who have company accounts like we're annoying and bothering her because we walk in and are polite and wait patiently for assistance. Then she storms off saying how stupid passing customers are because she didn't take her lunch on time. I just feel if your such a mean spirit and bad energy why does Grainger allow for her to be at the front desk???? It's a bad reflection on the whole department. Then she shuts her computer down walks away and I have no idea if I'm still being helped. Smh. Don't give company's your money if they don't respect you as...