Seattle Chocolate Factory — Attraction in Tukwila

Since this is a negative review, I'll start with the positive: The tasting portion of the tour is cute and does give a good overall view of the product and variety. Also, I noticed that management only responds to positive reviews, so I'll attempt that first.

Disappointed from the moment I made the reservation. Made a reservation for 2 p.m. arrived and found out that the person at the front desk had made a mistake and transcribed our reservation for the day after at 2 p.m. The staff was accommodating after some argument on my part but in all honesty the overall price for three people to go to a chocolate factory is kind of exorbitant.

The average chocolate bar goes for $7.50 a piece and after seeing the overall efficiency problems of the facility I can see why. The staff does its best to try and cover up the fact that there's a lot of waste on the product line and spent chocolate on the floor and in buckets and then gloss over some of the other issues that seem to be sticking out when they're running product. While we were watching their one chocolate lines a woman had gone on break and nobody was bothering with the boats that floated by with chocolate. After she returned she then proceeded to sprinkle whatever product inside the boats but during the time she was absent nothing had happened, therein leaving those chocolates improperly labelled.

They do spend a lot of time on the rainforest Alliance and that somehow this ties into the fact that they're charging this much for chocolates but I honestly didn't see why I as a consumer should care for their antics.

Definitely not my thing and will definitely avoid their products in stores since I'm not someone who subsidizes this sort of...

I don’t do a lot of reviews but felt I had to for this. I arrived at 9:45a hoping to buy a same-day pass for the 10a chocolate tour. Due to my own ability to not pre purchase, the tickets had all sold out sadly. That offered me a 12pm tour instead but sadly, I have a flight at 4pm and didn’t want to risk it. However, the staff there was incredibly. One wonderful friend with lovely tattoos and beautiful red nails expressed sincere apologies that I wasn’t able to do the tour but again, I understand that that was my poor planning. I am traveling from Arizona and this was my last stop before heading home. This person went out of their way to make sure I was attended to, offered me some fun information that I would not have learned otherwise as well as offering suggestions on various products. Because of them I was able to try two different products that I ended up purchasing as well as a chocolate I really enjoyed the last time I was in Seattle but couldn’t remember the name of. Absolutely phenomenal service from all three employees that I interacted with. When I return next year i definitely will be purchasing a ticket ahead of time for the tour. I truly only planned on spending a couple dollars getting a chocolate bar or two but ended up very easily spending $50 (well worth it).

Thank you so much again to the people that were there today and for going out of your way to make sure I...

On a whim, on Wednesday (9/22/2021) while driving to get gas, we randomly drove past a chocolate factory that had a sign out front that said that they offered tours. Immediately went online and booked a tour for later that day. I'm so glad that we did!

If you're in Seattle, check out this tour. It was only $12 a person (plus tax & fees) but it wasn't simply a factory tour, but a tasting class as well!

We sampled a lot of chocolates in the class and they had people on the line working during the factory tour.

I had no idea that people were hand packaging these chocolates in the paper sleeve! We obviously weren't allowed to bring phones on the factory tour, but my favorite machine was the robot arms that picked up the silicone molds, suctioned the sheet of cooled chocolate out, and plopped it on the conveyor belt to be cut into squares.

Of all the chocolates that we sampled, the chocolate with sesame bar was my favorite. Sounds like a weird combination, but it was really nice!

All of their chocolates are kosher. Their metallic-looking truffle wrappers are backyard compostable - made from eucalyptus trees that are sustainably harvested from Forest Stewardship Council managed forests. In addition, the chocolate comes from Rainforest Alliance Certified farms in West Africa & small batch farms in Peru. Finally, a portion of their proceeds goes back to charity to feed the hungry in...