Z Studio: The Art of Hair — Local services in Tulsa

*Edited to say that while I did have a bad experience, the studio really went out of their way to make this up to me. They called me as soon as they saw review and offered to make it up and gave me an apology. I can really appreciate that kind of customer service. I was assured this was a one time freak thing. I have heard good things about the salon so I'm willing to take their offer and give it another try. Had the strangest salon experience of my life here last week. I called ahead and made an appointment for 5pm. When I got in I met the hairdresser, who was super nice, showed her the pictures of what I wanted. (which was actually a picture of what my short hair looked like before grown out..so not a new cut just a trim) I talked to her and described in detail exactly what I wanted and she was good to go. She told me she was going to cut my hair dry for a while then shampoo and finish. I did think that was odd but dismissed it. After she cuts for about 15 to 20 minutes she takes me back and shampoos. She leaves the conditioner in a couple of minutes and leaves the room. This also strikes me as odd but I dismiss it. When she brings me back to chair and starts towel drying my hair she tells me that actually there is a stylist there who would be better for pixie cut and so can I wait for her. Unfortunately that was a 20 minute wait after I had already gotten half a hair cut then another 30 minute cut and I had to do daycare pickup. I had only allocated myself 1 hour and 20 minutes for cut, which I thought would be plenty. When I explained I just couldn't wait for another stylist because I had to pick up my daughter she apologized and just sent me on my way with a partial haircut. It was so bizarre, embarrassing and confusing. When she ushered me out the lady at the counter said nothing and the stylist made sure to tell me "no charge for today" like she was doing me a favor. I understand not being comfortable doing a certain hair cut I guess and do appreciate her honesty BUT the time to tell the client that is BEFORE you start cutting their hair. Stopping in the middle of my hair cut and just having me leave was very unprofessional, weird and humiliating. I also used the hour and 20 minutes I had to get a hair cut (you busy working moms know what I'm talking about) and got a partial hair cut, some embarrassment and wasted time. So then I have to figure out when I can get back in somewhere and in the meantime just deal with how it looks after her partial cut. I think this is the only negative review I've ever written about any business. I'm still sort of in shock over the whole thing. Not...

I've been debating on writing a review for Z Studio for about three months now. The reason behind this is that the manager I dealt with, Dena, was incredible with me. There was a problem, she fixed it, end of story. In addition to that, the staff is incredibly friendly to me and I genuinely enjoy spending time at the salon.

I've only received one service from Z Studio, and I went in knowing exactly what I wanted. I wanted an all-over color to darken a pre-existing balayage turned ombre. Pam took it upon herself to do a 'color melt' and charge me almost 2.5x what I planned on paying for it. The results were not what I wanted, even though I thought it was before I left the salon, and the pricing caught me off guard. I have no problem paying for what I want, but I felt conned into paying for something Pam knew would make her more money.

Then, in steps Dena. I called the next morning because I had forgotten my card the night before and I told her how I felt about the situation. She immediately said that she found the whole thing unacceptable and wanted me to be happy, and scheduled me an appointment with a senior stylist the next weekend-- perfect.

I go in for the next appointment, and Sheena was an absolute doll. I wasn't feeling well the day I was getting my hair fixed, and she did what she thought I wanted done. In the end, it wasn't the exact effect I was going for, but it was close enough.

Before leaving, I asked Pam if she had seen the earrings I had left at the salon from my earlier appointment. She said that they had moved her station so she wasn't sure. There was an obvious distaste from her because I didn't like what she had done to my head, which I get to a fault, but the professionalism should remain regardless. It did not. The least she could have done would have been checking her new/old station for my earrings. Please keep in mind she was not busy with a customer when I asked.

To sum it up: get quoted on what you want before it's done, I recommend making it abundantly clear what you do not want, make a point to meet Dena, get your coloring done by Sheena, and chat with James-- he's a hoot. This is a good salon, I just had a sub-par experience with the honesty of some of the staff that has left a bad taste in my mouth, but you should give it a try, it's really one of...

CAUTION!!! Management Is HORRIBLE!! 5/6/16 Friday, first time to Z Studio made my appoment with Amy. She asked me what I would like, then we discussed what would work best for me. Amy made very good points quoited $110 for cut/color and i took her advice after all she's the professional. I have to say Amy was extremely nice always asking me if I was comfortable seeing if I want a drink or anything. I love my cut not so happy with my color or my boots getting destroyed by hair dye, accidents happen Amy was extremely apologetic. Anyways the reason for my review the MANGER. At the front desk paying for my service she over charged me and that's when I got upset. Amy let me know the color/cut $115 I took Amy's advice and added the mousse by Pureology $27 total $142. I show the manger a coupon for new clients $20 off my Bill should have been $122. Manager charged me $144.30 I was very upset and didn't leave a tip. After I got back home I realised not leaving a tip was extremely rude to Amy not Z STUDIO. I called back apologised to Amy, she confirmed my cut/color should have been $115. I spoke to the manger letting her know my frustration and asked her to fix her mistake by giving Amy the money she over charged me. After all Amy is a sweetheart and gave me good service. The manger said there's NO mistake & she would be happy to send me the itemized bill. THIS IS A MANAGEMENT PROBLEM THAT HOPEFULLY WILL GET FIX!!! The price a stylist gives SHOULD ALLWAYS MATCH THE BILL OF SALE, If there is a discrepancy talk to the client/aka: ME that way a client might not leave so upset, not wanting to come back to your salon. AGAIN I WANT TO SAY THANK YOU AMY, I'm sorry but I do hope mangment made it right by giving you the money Z Studio over charged me. I will not be back and i hope you take CAUTION when paying your bill because this salon will over charge you & make you feel bad when trying to correct the problem. I gave Z Studio an oppertunety to fix this problem but NO THEY WILL NOT!! BAD👎 BAD communication between stylist and manger at this salon. They will take any extra money can from you, watch your wallet at Z STUDIO in...