KAY Jewelers — Local services in Tupelo

I'm betting this woman is Pam (went and verified it or indeed Pam) by the description of other posters. I am also betting she was a nasty "mean girl in school". We were doing the trick or treating thing last night. EVERY store except Kay's was exceptionally nice. This blonde woman who was accompanied by a brunette lady was very rude to my son's. When they stepped up to them she said BYE. She also said to my son with braces who was a vampire..."You might want to have some dental work done." This woman's level of decorum and professionalism was an atrocity. I'm going to further place my bets on her being the wife, girlfriend, mistress or family member of someone who keeps her incompetent tail working there. We continued on through mall. When we were done and I had cooled off I returned to the store with one of my sons. I asked why she had refused my sons candy. She said "because they are older". My sons are minors. I wouldn't have had as much of an issue with any of this if she had of just said that to my sons... Or maybe if she had of said I'm saving the candy for the little kiddos (yanno, since she's the judge on the appropriate age of trick-or-treaters). I proceeded to tell her my son's ages and that we were out doing this as a family. That instead of my children being out getting into trouble that we as a family unit were participating in good fun. This woman needs to reevaluate her judgmental attitudes among other things. I guess maybe her Mother never told her not to judge a book by its cover. I really hope someone listens to their customers, reviews alone speaks volumes. This woman needs another profession or a serious...

If given the opportunity I would highly recommend no one working with Lisa. We bought my engagement ring from her which was good at first. My ring has been replaced four times in the span of 6 months which we have been extremely patient and understanding about. We had been working with Chris to resolve replacement options who has been GREAT. Our last experience however was horrible. We walk in and lisa and the manger are both helping someone so we sit down and wait. After waiting almost an hour Lisa goes and helps someone who came in after us. We go to her and say “excuse me but we’ve been sitting here waiting.” Lisa tells us she can’t help us even though she never sat down and talked to us about anything. She sold us the ring and couldn’t even give us the time of day to attempt or even see if she could help us! She didn’t even know why we were in there because she didn’t ask! Lisa will sell you a ring but after that won’t help you with anything afterwards. My ring was AT THE STORE but we left without it because lisa just plain out ignored us. Chris however is absolutely amazing and has been the only positive thing about this...

Yesterday I took my fiancé into Kay's to try on ring enhancers for my solitaire engagement ring. When the salesperson Pam came over I pointed to a ring and asked if I could try it on so my fiancé could see it. She asked to see my ring, and without my permission she proceeds to look at my diamond under a louper and test my diamond with a diamond tester.... I was beyond floored! She tested my diamond then goes on to ask me have I ever wondered like I didn't know the quality of my own diamond and would be surprised that it was an actual diamond! I told her I didn't need her to test because I knew what I had, a G color, VS1, 1 carat round diamond.... throughout our visit she was rude to my fiancé, when he asked to see one thing, she would say oh no I'm gonna show you this, very overbearing and not caring to show us things we wanted to see until after we'd asked several times. Finally we left deciding not to purchase anything from Kay's. Pam should really get a refresher on customer service and only test people's jewelry when asked, her behavior was very disrespectful and we were...