Rainbow Shops — Local services in Tuscaloosa

My friend went into this store and she bought a shirt with a golden zipper. She realized 2 days later that the zipper has broken. The person who was ringing up her items was treating it roughly. 2 days later, she opened the bag and noticed this problem. She had a reciept, if I may add. So she called Rainbow, and politely explained the situation to them, and she still had a reciept. Rainbow told her that she could not return the item without no tag, they said "On the tag, there is a 7 day return policy". So my question is, why does a simple tag keep a customer from returning a item that is not in good use even though they...

Was visiting from Illinois for son's university orientation and was looking for stores with plus sizes that I don't have near me back home. Didn't even know Rainbow Shops existed until I found it here. They have beautiful, unique items. Staff was super friendly! Love the items I purchased and can't wait to go back and I will every time I will visit my...

Customer service is definitely not a high priority here and Marqutha (however it's spelled) the manager is definitely not a people person and needs a bit more training for that position. She must be having a bad day on this beautiful Saturday... Ole well, customer service is just not what it...