AAA Family Gems, Inc. — Local services in Tustin

I had amazing service at Aaa Family Gems.

I had lost a diamond from my engagement ring with an invisible setting. I went to a couple of places one that said they couldn't fix my ring since I didn't buy it there and the other place quoted me $280 to fix the ring but had to leave it for three weeks. Then I found Aaa Family Gems on Google and decided to see if they could help me.

At Aaa Family Gems, Donna was able to find a diamond that fit my ring within minutes and said the jeweler could have it ready within 3 hours. Which was great because I was hesitant to leave my ring for too long. Donna made me feel comfortable leaving it with them by the way she packaged and labeled it. She also explained how invisible settings were delicate but the jeweler would make sure the diamond would be set and secured.

After only two hours Donna called to let me know it was ready. When I picked up my ring it looked as good as new. I couldn't tell a diamond had been missing and it was polished and shiny. Best of all, it cost me way less than the other place had quoted me.

I would highly recommend this place. Donna was very helpful and understood how much I valued my ring. Will definitely come back here for any...

Donna and Tony make a professional team that isn't often found these days. Donna is knowledgeable and she made me feel comfortable while explaining the Appraisal Process. It wasn't until after my appointment was made to see Tony the following day to learn more about the couple pieces I had inherited and to get his thoughts about the time period history and value in today's market that I learned they not only make up a dynamic team in a very specialized field but they are family as well. As it turned out, I had to accept the honest evaluation of my grandma's diamond and put to rest any fantasies of early retirement. I did appreciate the manner in which I treated from beginning to end during this consultation. I felt respected in the same fashion as they respect one another. I will definitely share my experience and recommend this Jeweler to my family and friends and I hope to return myself,...

It's such a pleasure to write this review!! I am constantly impressed by the level of customer service, knowledge, and great prices owners Tony and his sister Donna provide!

Simply put, they are the best and I will be going back again and again.

UPDATE

WOW, why can't every store be like this??? I write about one review a year, so when I do, it's because of an exceptional experience!

This is a family owned, "Make the Customer Happy" kind of place! Tony and Donna always remember me and go out of their way to make sure I leave with a smile on my face. They are more than helpful, listen, and deliver.

I'm already looking forward to my next visit!

August 28, 2020

I LOVE this place! Tony and his sister Donna always hit it out of the park when it comes to knowledge, service and friendliness.

Thank you for another great experience and excellent...