Jared Jewelers — Local services in Tustin

If I could rate them a 0 star I would. They are clever at deceiving you. They will try to get you to open a line of credit and tell you to make 12 month payments and that if you make the minimum payment every month you will be fine. But then they take 2 month setting it up and telling you to make 12 month payment auto deductions on comenity bank. The thing is, you are still expect to meet the original date of purchase that starts when you bought the ring, not the start date of when they ask for first payment and begin the twelve month payment period auto payment plan.

So long story short. If you buy a ring on Jun 2018 you need to pay it off on Jun 2019. Not what your auto billing cycle they set you up that starts on August 2018 and says to make 12 auto payments to comenity bank. 1 auto payment to them for each month. Which puts you past the auto payment where they then charge you all the interest you incurred back to when you bought the ring with finance charges and now owe an additional almost $300. And putting the payments you need to make will in the fine print of the statement the actual date you need to pay off and not the date they started you on. They avoid the responsibility because even though comenity bank is the one that sets you up on the payment, they say jared is the one that set the due date when you purchase the ring. Thus they point the finger at each other to say neither is responsible for setting up your auto pay to go over due date and neither take responsibility and that you are responsible to figure out if you were to pay the final amount on jun 2019 or if you were suppose to make 12 month payment auto monthly pay starting on August 2019. Thus they set you up to fail even though you call them in advance on July 2018 and talk to support and have it recorded that they told you to make 12 month payments at the date that they start billing you.

So the lesson here is. Dont make monthly payments to these people. If you buy a ring do not setup credit with them when they say that it will help pay off engagement ring so that you can have credit towards the wedding bands. Just pay it all off day 1. You will have less of a headache making these payment on time only for them to sneak in additional charges at the very end and doomed you to fail and and tell you to deal with this. I had a gut feeling I should of paid it off day 1 when I got the ring, no building credit towards wedding bands and now it is a $279.79 mistake I have to live with. They also put in fine print that they say you can't take them for court for these charges but I may need to look into legal recourse for the validity of...

where do i begin… my husband really wanted diamond earrings but not just any diamond earrings. he wanted natural diamonds. so we set out to go to different jewelry stores. Jared was next on our list and the moment we walked in a gentleman welcomed us and helped us out by pointing us in the direction of where we could find what we were looking for. my husband having done research about what he wanted started asking lots of questions. the gentleman helped us and answered as much as he could but then introduced us to Jackie. she was very knowledgeable about diamond certifications and was able to answer any questions we had. she ended up showing us lab and natural diamonds. however my husband was not content with the options he had seen. so we were going to head to our next location until Jackie let us know that if we didnt find exactly what we were looking for that we would be able to customize the diamond earrings to his liking. that peaked my husbands interest and we ended up purchasing exactly what he had envisioned. when his earrings came in we went in to pick them up and the moment we left my husband knew he already wanted to upgrade the earrings. so the next day we called Jackie and she told us to come on in. she was so kind and helped us all over again with the process of customizing the earrings. Juan the store manager was also very kind to help us during our visit while Jackie was on lunch. All in all we are very content with the whole process. Jackie made the whole process feel easy and honestly didnt feel like it took long. Jackie was beyond helpful, kind and never made us feel like were annoying with all our questions and requests. We definitely recommend this store and dont forget to ask for Jackie!

ps. I really want to emphasize on how great Jackie was. her customer service was so outstanding that she has gained a loyal customer for any...

I went into Jared the Galleria of Jewelry in Tustin, CA the other day and was greeted by a sales associate named Kevin. I went in and told him I had seen some lovely earrings online and wanted to see them in person. He showed them to me and was very helpful in answering many questions I had. I told him I needed some time to think about it and that I would come back another day. I loved the fact that he didn’t pressure me and gave me time to think. A week later I called the store and asked to speak with Kevin again. I was surprised he remembered me. I asked a few more questions and he was nice enough to take the time to answer them on the phone for me. I really appreciated his kindness, help, and patience. It was because of the great (and stress free) interaction with Kevin that I decided to move forward with the purchase. I was able to make an appointment with him for later that week, which I loved, so that I didn’t have to wait in the store if he was busy with a customer.

On the day I went into purchase the earrings, all I had to do was try on the different ones (sizes) and pick the one I wanted. Kevin was very honest with his opinion about which ones looked best on me and didn’t pressure me to buy the most expensive ones, which I really appreciated (I think they would have looked too big on my small ears anyways).

Overall, I had a really great experience and was really happy with my purchase and it was all because of Kevin. Next time I (or someone I know) want to buy jewelry, Kevin will be the...