Best Buy — Local services in Tustin

Devastated by the problems I have had trying to order a Samsung N950 soundbar. Initial order, no problem. Than, went on sale on Amazon, and Best Buy did do a price correction for $300 less. I receive product in mail...clearly open box! Was supposed to be new. You can clearly see that product was completely opened and taped again, no registration card inside, and found a paper water cup in the box! Supposedly, stamped on side that Best Buy verified it was new.

So, I have to drag the whole thing in to store. Cynthia, the manager, was nice and processed a "exchange". Orders me a new one.

New one comes in mail, and UPS automatically sends back to the Best Buy warehouse in Kentucky, saying receiver rejected it. What!? I signed for nothing and no one at my house declined it. Not Best Buy's fault.

Here's were I hate Best Buy!!!! Their own system verified that warehouse received it on October 24th, at 10:00am. But, Best Buy was refusing to ship me a new one until their warehouse could confirm it was received. What the hell. I should proof of deliver back on October 24th, showing that warehouse got it. They would not resend me a new one.

Finally, got a second customer service rep on the phone at 1800BestBuy. The gave me reference number and promised that they will now send a new one 1 Day Air.

Suddenly, I get another email saying the new one to be sent is delayed and won't possibly come until Nov 30th. Is this for real?

Why would a specialist at corporate office promise a 1 day turnaround on a product without ensuring product availability in the warehouse. Tried to get a order # for the new one to be sent or a tracking #, and the representative could not provide anything.

She repeatedly told me to go online and look at my orders in account history. I did! It shows right there that order is delayed and may not come until November 30th, but she was adamant it would be received today.

I understand UPS screwed up sending product back. But, you had no right holding my funds, and refusing to send a new one when there was PROOF that UPS delivered it back to your Kentucky warehouse.

The other issue is that I requested the new one be shipped to the Tustin store instead of to my home address, to prevent any problems. Nope. Wouldn't do it. Had to be resent to my home address.

This is quite possibly one of the worst buying experiences I have ever had. I have made 3 trips in to Best Buy, and received no definitive help other than explaining they couldn't do anything until warehouse received the return (again, despite the fact I provided proof of deliver that it was received over 6 days ago).

I was supposed to receive some type of follow up call from Cynthia, I believe one of the managers, and I have gotten no feedback, at all, from any store representative at this Best Buy location.

I have lost my opportunity to pay the same unit from Amazon for the $300 discount. I pray that anyone reviewing this review just goes to BestBuy to check out products, and you stick with Amazon, Fry's, Microcenter, etc...for your purchases. So disappointed.

By the way, I am an elite member, and bought thousands in appliances from this...

The Worst Shopping Experience of My Life

I had the worst shopping experience ever with this store’s online shop. I ordered a Meta Quest 3 for my husband’s Christmas gift. On the scheduled delivery date (12/04/2024), I was informed of a two-week delay. I was disappointed but accepted it, hoping it would arrive by Christmas Eve. However, just two days later, it was marked delivered—but to the wrong location. Instead of my package locker or doorstep, it was left in an open area with other packages. When I saw the delivery photo, I rushed to retrieve it, but it was already stolen. This was clearly the store’s shipping company’s failure, so I contacted them.

Broken Promises & No Refund

After a long back-and-forth, the store promised a refund to my credit card. Trusting their word, I repurchased the item in-store to still give my husband his gift. But after two months, no refund. When I contacted them again, they closed the case and denied both a refund and a replacement—completely contradicting their previous promise.

Financial Loss & Emotional Distress

I paid $538.74 for a product I never received due to their poor shipping practices. In the end, I was forced to pay $1,077 for a single Meta Quest 3. I have proof of all communications, including their commitment to refund me, and I am considering legal action. This store disrespects customers’ time and money. I have never written a negative review before, but this experience forced me to do so. Even as I write this, I feel mentally exhausted. I will never shop here again.

Ah, unfortunately, this was not the only issue. I need to add more about what happened before all of this.

After confirming the theft, I called the store and was told I could pick up a replacement product at a designated location. The next day, I went there with my husband (losing the element of surprise for his gift) and lined up at customer service. When I explained the situation as instructed, I was told the item wasn’t ready and to come back the next day. Frustrated but hopeful, I returned, only to go through the same process. This time, I was directed to a manager, who asked me to wait 15 minutes while she checked. I even showed her the proof photos from the delivery company, which she saved. After waiting, I was shocked when she told me they couldn’t do anything and that I needed to contact customer service instead.

Why do you think I ordered online? It was because I wanted to save time and avoid going to the store during the busy season. Yet, I wasted two days after work, trusting the store’s instructions, only to be given false promises and sent back and forth. Nothing was resolved, and I was forced to make multiple trips for nothing.

This entire experience was frustrating and a complete waste of time. What does this store think people’s time is worth?

I was given false information just to keep me waiting, which wasted so much of my time. What does this store think people’s time is worth? At the very least, I wanted to feel some sincerity from the store. The way they handled this situation was so unbelievable that I decided to share my experience in this review. We are not people with...

This is an AWFUL PLACE WITH THE WORST CUSTOMER SERVICE I have ever experienced. I purchased some Bose earphones and simply wanted to do a simple exchange given that the product was faulty. A worker named "august" accidently returned the item instead of exchanging it. When i asked him if he could simply void the return as I know he could, he said he needed a managers approval. A manager on duty named "crystal" came over and said she could not void return. She then lied and said that the money had already been credited to my account...i had not presented my card and she lied again and said that "you do not need to present your card". She then lied a third time and told me that "you have to repurchase the earphones". I know this was untrue. she then gave me my bose earphone back.. which does not make sense as apparently I had, had, my money returned to me. If so why would you return the earphones to me? I forgot my receipts at the counter after asking "august iljazi" to staple my receipts together...he did not return my receipts to me intentionally and i presume this is so i could not proceed with my exchange of the product... as I was leaving the store, i spoke a manager who was on his break. I explained the situation to him and he said that this was all untrue and that they just simply needed to void the return and proceed with an exchange...He went in, i realized that my August still had my receipts, upon which i asked him why he did not chase after me and tell me "sir you forgot your receipts" he responded that apparently he cannot leave the front desk even though another colleague was there. The manager voided the return. Why would you lie like this and ensure that I did not have my receipts? the only reason is that I can logically think of is that you would like to steal my earphones and then when asked where your receipts are you would present MY receipts and earphone. I cursed at August Iljazi and fellow liar colleague Crystal Bedoya. "May they suffer, may all misery enter their homes, may they be lied too. May all misfortune come to them. They who lie. They who tried to steal my earphones and prevent me from doing a simple transaction." Upon which, a very obese and rude female (male looking) manager asked me to leave the store and come back on Monday (today). I left the store and will never do business of any kind with Bose. I have a business account with them and will strip them of all my business. Furthermore, I sincerely wish ill on August iljazi and Crystal Bedoya who both lied and attempted theft. May they burn in hell. May they loose all prosperity. May then suffer in ALL WAYS. I PRAY IN HIS...