GameStop — Local services in Tyler

Today I met John at the counter he greeted me with a robust greeting as soon as I hit the door. I was there to trade in my phone, I was kind of sad because I owned it for a long time but John assured me it was the right thing to do because it was an iPhone after all. After that he told me all the great benefits of the pro plan, I would've gotten it but unfortunately was low on cash, after hearing that Josh recommended some creative ways to make the money to get the plan. I will definitely be looking into it! John is the epitome of gamestop customer service. He even wished me lots of nice words as I left. You can tell he truly cares about his job, and was very fast and efficient at trading in my phone. Go check this location out if you want awesome...

Went to go check on MTG and Pokemon card and found some Pokemon cards I wanted to buy. I ask for one and get ready to checkout and the guy working the counter says he has to do a pitch for their Pro program. No problem, you have quotas to fill so no worries I’ll listen. My issue is that when I say no he tries to guilt trip me and talk to me like I’m the dumbest person who has ever walked in that store, like I had personally insulted his intelligence by saying no. I have zero problem listening to your pitch, but don’t act like a pompous ass when I say no. You might want to rehash your customer...

I went there to purchase a game and when I got to the checkout, they refused to give me the price that was marked on the game and the manager was extremely rude. I’ve already called and complained to the corporate office and will not be shopping with this company anymore. For anyone wondering Gamexchange Has better prices and friendlier staff and cannot recommend them enough over this...