Jim's Jewelers — Local services in Tyler

If you have to take your jewelery in for repairs make sure you inspect it before and at pickup.

Unfortunately I did not have a great overall experience with Jim's. I brought my wedding ring in (purchased from Jims Jewelers 16 yrs ago) to get fixed due to the band breaking and it needing to be sized down. The initial meeting the woman who helped us was really nice. She examined my ring, which is an engagement ring and a wedding band guard that is soldered together. She let us know the price would be for 3 rings even though it was actually only 2 rings but it was 3 bands total so no big deal. I picked it up on Friday, it was not soldered like it had been before but I took it anyways since it wasn't that big of a deal. Then on Saturday I noticed the diamonds on the outside of the guard were loose. To my knowledge they were not loose prior to this. The woman who inspected my ring prior to them taking it for repair didn't note anything either so this adds to my belief that they were not loose prior to them taking it. I took it back and the same woman inspected it again, she took it to the back to show the repairman then comes back out with it and rudely says "He did not touch your diamonds, only fixed the ring, it'll be $125 to fix this". I was taken aback at how rude she was and knowing that yes they did in fact "touch them" because they cleaned the stones too so I decided to have someone else look at it. New repairman showed me why and how they were loose. How the points holding them had been kind of ground down, which he explained can happen over time from normal wear and tear or aggressive / abrasive cleaning, etc. This jeweler also showed me on a magnifier how poorly my bands were actually fixed, it is very thin and slightly bent and the sizing is a little off on them as well. It was supposed to be sized down to an 8 (my reciept says 8) but the guard is 8 1/4 and the wedding band is almost an 8 1/2. I hate leaving bad reviews but I would reccomend If you have to take your jewelery in for repairs here make sure you inspect it before...

A friend has always gone to Jim’s Jewelers, even since moving to Irving three years ago. When he comes to Tyler to check his property, he goes to Jim’s for a jewelry purchase, repair, or watch battery. So my husband has also gone to Jim’s for a watch battery at his friend’s recommendation.

I decided to go there to have two batteries put into watches, and a longer strap pin to be put into a third watch (none of which were purchased there). My experience has my family and I convinced that Jim’s cares about its customers and charges fair prices.

The jeweler at Jim’s accidentally broke the arm on the watch face to which the pin and strap are connected when trying to pry off the back to put in a new battery. He said he felt awful and that, if I could leave it there, he’d do his best to find another watch exactly like the broken one. I told him that the owner, our son, needed it back before the 21st because he’d be returning to college out of the area. Before I could pay for the other two watches, he had already located another of the same watch.

From there I had more errands to run. By my next stop, the jewelry store salesperson called me to say that they had already ordered a watch to replace my son’s and that it would be in within a week.

Then I mentioned that I’d just had my wedding and engagement rings repaired as some stones were loose, and I wanted the two rings separated (as I had them soldered together 26 years ago). I had taken them to a well-known chain jewelry store. That store sent the rings away. It took 3 weeks to get them back, and they looked fantastic, but they were never separated. Jim’s Jewelers’ repairman asked if I minded sharing how much I paid for the repair. He was shocked by the price I paid and said that he probably would have charged me $160 less than what I told him I had paid for the repair.

Needless to say, Jim’s Jewelers is our new jeweler in the future. Even a new watch battery cost less there. Wish I’d known before I went to the big-name,...

I won't be coming back. My fiancé and I went in a couple months ago to have my engagement ring sized and whoever helped us at that time basically just handed us the box of sizers and said "tell us what you want..." We've never done this before and don't really understand what the considerations are, but we picked a size and went with it. Once we got it back, it was obviously smaller and better than before, but still pretty loose, but again not knowing any better we assumed it was fine and left. Recently, we realized that it really should not be so easy to slide on/off over my knuckle because it could almost fly off if I waved my hand. We also realized that because the band width of my ring was less than half the width of the sizer bands, that maybe what we THOUGHT as the right size for a wide band, did not translate well (still too large) because mine is much thinner. So I went back again in to get it smaller. Tammy "assisted" me and as I was explaining our situation, looking for understanding and help, she was quite impatient and condescending, saying things and speaking to me as if I was stupid toddler. When I asked for her insights/advice as a professional, she basically said "I can't tell you what to do, you're supposed to tell me." WHAT? I was honestly stunned at the lack of customer service and the sour, unprofessional attitude that was exhibited. It was SO off-putting. Thankfully when I returned to pick up the ring, someone else jumped up to help me because I did not want to deal with her again. I'll give it two stars instead of one because once again, it did come back smaller than before and they cleaned it well. Time will tell if I guessed right about the size or whether or not I'll to size it down a third time, since the supposed "expert" gave no input, but if that time comes, I'll be seeking out a different business to patronize. How disappointing because I specifically prefer supporting small businesses. Maybe put your most charming employees at the...