The Country Meat Market — Local services in Tyler

Wow.....just wow!! This market has what I would call Top Notch Customer Service. The meat purchased was 2nd to none but the customer service is was what stood out to me the most. Walking in, we were greeted with big smiles and a warm hello. There was one other customer in the shop being helped. While looking at the list of available meats on the chalk board, the lady that helped us was the nicest person I've met in a long time. I didn't feel rushed at all. She said "let me know if you have any questions". I said "will do....thank you". While trying to make a decision, she also pointed out that there was a fold out "menu" next to the register. As I'm looking at that, she also pointed out the sample area, which consisted of their meats to taste. This woman was golden. She explained everything without being pushy. She wanted to make sure we had a clear understanding of what this shop had to offer and I'm glad she did. She left no stone unturned. Giving complete and concise details of EVERYING in the shop we had had questions about. You could tell that she's been there for a while based on her knowledge. After a couple of samples, we were sold and had to purchase a few things. (P.S. well done with the samples.....It was a brilliant idea) Now that the decision was made on a pair of different links, a few ribeye's and a couple salmon fillet's we're good to go. After we paid for the good stuff, the lady that helped us then walked us to our vehicle. We talked all the way to the Jeep. She then mentioned that she had a Jeep as well and the conversation continued for a few more minutes. This is how you get return customers. A lot of larger companies should a take a page from Country Meat Market's approach to customer service. If I'm ever in the area again, I will GLADLY spend my money here. Not only because the meats were great but because I don't mind spending money where I'm treated like a regular despite being a first time customer. I'm speechless....please don't ever change. Oh yeah....we didn't get the name of the lady that helped us but whatever her name was, give her a raise. She...

TLDR: Exceptional Service, Top Quality Products. Prepare to be impressed.

I just visited for the first time Saturday and this place instantly made my day. I could sense there were something special here, and that was immediately confirmed after walking in. Although they were busy, Tom greeted us at the door with a smile and began to share some information about the store and their commitment to quality products. I don't know if I have ever experienced this kind of genuine service.

You might read these incredibly rave / glowing reviews and think something is strange with people saying things like “I’m obsessed” “I’m astounded” “This place will blow you away” etc. etc. If I had read the reviews first (like I normally do) I would probably wonder myself. I have spent a lot of time on Google reading reviews and I have never seen a business not only receive this level of praise, but also respond to so many of the posts in such a personal and heartfelt way. And if by chance someone isn’t completely satisfied they proceed to absolutely bend over backwards for that customer. Throw in top quality products and I don’t know what else you could possibly ask for.

After talking with another very long time customer (who has been coming since her parents brought her in as a young child) the owner Steve Morriss sat down and joined the conversation. After hearing first hand the family tradition of “We are here to serve people, we just happen to sell meat” it was clear they take this to heart. I run my own business and work very hard to ensure my customers are genuinely satisfied, but after reflecting on this experience, I am inspired to take my own commitment to my customers to the next level.

God Bless the entire team here for not just “selling meat” but for being such a positive influence in peoples lives. Please keep up the great work! PS... the New York strips, Salmon & Bacon were excellent! Looking forward to seeing you...

I cannot tell y'all how amazing this place is! I just recently found this gem in Tyler. I was referred by a friend. Walking up to the building, I noticed these cute little picnic tables outside covered in red and white checkered tablecloths, some with local produce available for purchase, which looked heavenly. The tomatoes and cucumbers and onions made a delicious salad!

As I walked through the door, I was greeted by multiple employees. As I started to look around, an employee, by the name of Tom, led me through the process of how to order and what was available to purchase. It was a very unique process on how they present the cuts of meat. They bring out a tray of already cut products, they don't sell these, they are only for customers to view. Then once you decide what you would like, they bring out the big slab... and cut it right in front of you. Nothing is pre-cut... my husband LOVED that! Once weighed and packaged, and paid for, they WALK IT OUT TO YOUR CAR!!! Did y'all hear that??? You don't even get that at the grocery stores anymore! To top it off, Tom asked if I was going directly home, or if I still had a few stops to make. I had a few more errands to run, so he included some ice in my bag to keep everything cool until I got home, because y'all know this heat is no joke.

Now for the real review... I cannot tell y'all the taste and tenderness in the NY strips we had... words cannot describe. I have NEVER bought from a butcher shop, and will NEVER go back to grocery store meat. Our home cooked steaks, were better than most steak houses.

We were treated so kindly, and I can really appreciate good customer service, as I used to be in the public service industry. Thank you to Tom and the rest...