Dairy Queen — Restaurant in Tyler

I went into Dairy Queen to take my 5-year old niece and 11 year-old nephew who will visit me for a couple of weeks out for ice cream as a treat. We arrived at the restaurant approximately 20 to 25 minutes prior to closing. After a few minutes of indecisiveness, they finally made decisions. There treats were brought out to them after they were prepared. As we were sitting having a fun conversation, we were rudely asked to leave the restaurant because they were closed. I looked at my watch and was 10:09. I was extremely shocked and felt quite disrespected for the manner in which the young man spoke to me. I’m a paying customer, attempting to enjoy moments and make great memories with my niece and nephews. Those great memories were rudely and abruptly ended and replaced by bad ones by the callous blatant poor customer interaction. The kids wanted to know what happened and if they did something wrong. I attempted to assure them that they did no do anything wrong and I used this as a teaching moment to express how important it is to treat people with respect (among other things I shared with them that I will not mention in this forum). I’m 58 years old and have never been kicked out of an establishment. We got up and left quietly but I will not remain quiet. I will reach out to the manager and the corporate office on tomorrow to express my concerns. This was totally...

Update: There's been a shift in management since my original review. I was recently able to speak with the store's manager and an assistant manager. I can now say with confidence that service dogs are completely welcome at this location as long as they comply with ADA regulations. Well done, Dairy Queen!

My experience was wonderful with ordering and talking with the woman taking my order. Then, I was asked to leave after I paid, because I am disabled and have a service dog. I explained to the manager that asking a disabled person to leave is in violation of federal law (The Americans with Disabilities Act). Service dogs are considered medical equipment, and asking a disabled person to leave a public space because of their equipment, is a violation of their civil rights.

My advice: if you are disabled, avoid this location. If you are healthy and whole, you will have a wonderful experience in a nice atmosphere with well prepared food.

Update: many months have passed since my original review. I had high hopes when the owner requested I email them with more information about the incident. However, I have lost faith as they never returned my email. While the Bible takes a prominent place upon the front counter, the principles contained within appear...

Ordered a dude w extra mayo & tom, & hot🍟. But order was not correct. So since l lived out of town (30 miles) Big Sandy So did not want to turn around( weather was getting bad) So l called & spoke with the manager, l she advised me that she would put my name on the wall & that she would replace my entire meal when l came back in town. So on Yesterday 1-31-23, sleeting ice & rain. They my only wanted to only replace my dude sandwich but not give me the 🍟.They wanted me to pay for the fries. I asked then could l get a half cup of ice w cherry juice, they wanted me to pay $1.06 for that.But w great attitude brought me the sandwich.(April )So l told them l was going to call their store manager & hopefully he or she could make me a happy customer. But at this point l want ever go back there. The DQ next to Wal-Mart on the East side of town on 31. Customers should be your happiest people. You have a nice location & , looks clean, but l went through drive thru.But know customers should ALWAYS right. But oh well, l'm to Blessed to be Stressed, To anointed to be disappointed, & too equipped to be whipped. Have a Blessed...