Nothing in Between Studio - Tysons — Local services in Tysons

I never write reviews about places I go, but the Spa deserves it. My experience at Nothing In Between (NIB) SPA today is far below what I expected for such a beautiful place. I scheduled two 40-minute manicures and two 40-minute pedicures for two people, and I received the short end of the stick. We were greeted by EJ when we arrived at the Spa. She instructed us to wash our hands, take a seat, and someone will be with us shortly. The first technician began providing services to my guest at our scheduled time. As for me, I received a foot basin with some hot water to stick my feet in and was told I needed to wait another five minutes because my technician had to complete a job with another client. I graciously waited. However, I was puzzled after 20 minutes, and my tech still had not returned to start my services. By this time, the water is cold, and I am highly disappointed. More than 25 minutes had passed since my technician started my services. Remember, I purchased a 40-minute pedicure, and the technician gave 25 minutes of my time to the other client, who I later found out had arrived late for her services because she went to the Falls Church location instead of the Tysons location. Fast forward to my experience receiving my manicure. The technician again hurried through the process, so much so that she failed to give me everything that comes with the NIB Studio Gel manicure package. My guest's experience with Kristine was superb. I was amazed that I completed my services before my guest, who was 25 minutes into her services, before I started receiving any of my services.

The technician providing my manicure missed two steps. I brought the steps to her attention, and she quickly apologized and stated that she could go back and add the steps in, which would mean me getting wet all over again and then some. At this point, I am sad that I have been disregarded and received poor treatment. Once my guest's services were complete, I approached the front desk to finalize our bill. We were asked by EJ how our experience was. I quietly recalled my entire experience with EJ, and she added insult to injury. She witnessed my prolonged waiting; she knew the other client had arrived at the SPA late, and instead of attempting to remedy the situation, she continued to close out my bill. I asked why she continued to charge me the total price for horrible and missing services I did not receive. She dismissed the question until I recounted my entire experience once more. At that point, she offered to give me 10% off a future appointment. I asked what guarantee she had that I would return. I inquired why not provide the discount for today's service, and she paused a minute before saying, okay. In business, treat every person as you would want to be treated. Every...

I have been here several times but this last time was by far the worse experience and I will never return. I kept coming back because I like that they use clean products. Their technicians are not very experienced and I can do a better job at home but it’s nice to be pampered every now and then. My daughter and I had manicures with gel and pedicures. The gel didn’t last very long at all. Both of our nails started chipping in less than a week. When it was time to remove the gel, I was able to see how badly they had damaged my nail beds. I avoid harsh chemicals and have a very gentle way of removing my gel polish, have been doing it the same way for two years and I’ve never had damage to my nails or nail beds. My nails were so brittle and cracked all over. I have spent the last three months trying to regrow my nails, they were so healthy before. After three months of very brittle nails, I decided to give NIB a call to let them know about the condition of my nails. Instead of showing concern, the manager, Jin, said that she doesn’t know that maybe something else has happened to my nails. She asked me to send pictures and said she would speak to the nail tech and call me back. She never called me back. Instead, she had another employee call me back to tell me there was nothing they can do because they don’t know if there was a change in my health that has affected my nails. She also said she doesn’t have the authority to make exceptions to Jin’s decision. I asked to speak to Jin again and they refused to allow me to speak with her because she was in a “meeting”. I asked to have her call me back and they said that she is very busy supporting other customers and would not be able to call me back. I paid $360 for two pedicures and manicures. Extremely overpriced for the low quality technicians and...

Update on my update 💆‍♀️they called back again to say I misunderstood and that she didn't know they had left me a voicemail... Um ok. She then said I could delete my review and they could redo my service. When I pushed back she said I misunderstood again. Anyways, going back to my life with chipped nails again ✌️ I do hope the owner of this place reads my review and provides their team with training. As a Customer Success professional this was probably one of the worst back and forths I've encountered and that's saying alot

Update: it only gets worse. They left me a voicemail to discuss my review and when I have the decency to call them back and chat the person who came to the phone tells me "what do you want" and "we can't do anything because you left a review".

What the heck?! Get some customer service training ASAP. Btw - my dazzle dry vegan polish which was an upcharge for both Mani and pedi is already chipping and it hasn't been a week since I came in. Pictures attached.

$240 for one of the worst manicures/pedicures in terms of the paint job that I've ever gotten. It was Xmas eve so didn't feel like giving them feedback and asking for a re-do. I had places to be.

2+ hours there and no water or tea were offered. I've been to far less fancy places were this is the basic customer experience protocol.

Matcha pedicure was prepared before my feet were ready to go in (needed gel removal) so the water got cold by the time we needed to dip my toes.

Reflexology add-on is partially a scam/false advertising as it's just an extended regular foot massage. You'd think the 80+ $ pedicure already included a regular extended foot massage.

For this price, I won't be coming back. You are just paying a premium for the design...