Palacios Accounting Inc — Local services in Union City

If I could give 0 stars I would, so be grateful google allows 1 star. So we’re in 2022 but i still haven’t received my 2020 tax refund. I have been trying to get in contact with them and the best I get from them is sorry we’re working on it or “i’m sorry my boss is on his lunch break he’ll call you later. This issue still hasn’t been resolved!!! ITS 2022!!!!!!!! I used to refer people to this company but I’m done. I am no longer sending people to this company for their extremely poor customer service, poor professionalism, and inability to resolve issues. I recommend every one who stumbles upon this company DONT DO YOUR TAXES WITH THEM. they do not care for their customers needs only the money. To give an example, I called their number, to ONCE AGAIN ask about my 2020 refund and the lady who answers the phone, the first thing she asks is “did you pay?” what do you mean!!! I sent them the screenshot of the payment i made to do my taxes with them through email!!! I had to explain over and over again the issue and still haven’t given me any solution!!! I once again DO NOT recommend this...

I have been using this accounting service for over 5 years and I most say over the years not having any knowledge of how an accounting office runs etc i never realized how much of a bad service I have been receiving for over the years. When you call non of the office staff is really not very knowledgeable. The accountant Carlos is never ever available to take or return a call. I have called the office over the past week and just keep being left on hold. All in all I will be looking for a new CPA for myself and my other 10 family members that used their services.

Customer service comes a long way and they seem to have...

I went in at 11:30am to get my taxes done and didnt get done until 2:30pm honeslty felt direspected cuz i didnt speak spainsh and had so many other people come and get their taxes done in less 5-10 mins while they just skipping me, honestly i wont ever come back, cuz they only repsect spainsh and not no other raisct, i hope other people see this and wont go to your place, even doe your representatives saw me getting agitated cuz i just keep getting skip and they didnt care until i had to get up and say something bad service,first year was 50$ 2 year100$ 3 year120$im paying more for...