Furniture Connection & Cincinnati Patio Company — Local services in Union Township

TLDR: I was told by the owner Jack I'm nitpicky and he would not do business with me, because I was making sure the floor model furniture was in good condition, and had all parts.

I had been shopping for patio furniture 2 weekends ago, and saw this store in Eastgate mall, It seemed like good selection and good quality. While there looking for patio furniture, I found a nice dining room table with 6 chairs I really liked, but if I was to get a dining set I would like 8 chairs. The owner / manager Jack said it actually has 8 chairs, and all fit great with the extension leaf. He said more chairs were in the back.

I told Jack I would be back in the afternoon if we decided to get either or both patio furniture, and or dining set. Later I decided I was only going to get the dining set. My plan was to rent a U-Haul, pick up the dining set, and other things from other stores I was getting to save delivery and just make one run.

When I went back in the store a few hours later, I explained to Jack I was ready to buy the dining set, and was about to rent the U-Haul and would be back before closing to pick it up. He said they would get the set on display ready. I was led to believe there was a new set in the back, but this was not the case. I explained I want to make sure the floor model is good, and for the most part it was. A few very minor dings but nothing that would be super noticeable. Jack even offered to touch them up, which I very much appreciated! I told him if you have the other two chairs in stock, we can get this done. He then says he misquoted the price, it actually only has 6 chairs, but they are looking for 2 matching chairs. He offered to honor the original quote with 8 chairs, again I appreciated this. I said if you have 8 chairs I'm good.

Jack then says something along the lines of "No, no deal, were not doing this." I asked what he meant, he said I'm being very nitpicky, and he might not have the chairs but he as a good business owner would have made sure I would have gotten them. However he now refuses to do business because he misquoted the price, most likely didn't have what he said he had on hand, and was not upfront about selling a floor model.

When I'm about to spend 1,499.00 on a dining set, I want to make sure it's in good condition and has all the parts I was told was included. I was afraid it may not be possible to find matching chairs if they didn't have them in stock. As the age old quote goes, "trust, but verify." Jack could not in...

Disappointed and Frustrated – Ongoing Issues with Furniture and Service

On December 31, 2024, we purchased a sofa and loveseat set from Furniture Connection, totaling $4,200. Both pieces include two electric recliners with USB and USB-C charging ports built into the power controls. Delivery was prompt on January 2, 2025, but unfortunately, that’s where the good experience ended.

After setting up the furniture, we discovered that none of the four USB-C charging ports worked. I contacted the store immediately, and the owner agreed to send someone out. A technician came about 10 days later but wasn’t sure what was wrong. He suspected it had something to do with battery charging cords—which we were never informed about and did not receive. He said he would order the parts and return.

After weeks of silence and several follow-ups, the technician returned on February 13 with only one charging cord and one replacement power switch. He plugged in the battery cord—still no USB-C function. Once he replaced the switch, the USB-C port finally worked. That confirmed the real issue: faulty power switches, not missing cords.

We were told the other three switches and another cord would be ordered. I followed up again on March 17. The owner said he would check. I contacted him again on March 25, and he replied that the parts were ordered and we were just waiting on them.

Since then, there’s been zero follow-up. My husband went to the store in person. The owner avoided him entirely, and the salesman gave a completely new (and inaccurate) excuse—that the USB-C ports didn’t work because we didn’t plug into a surge protector. That is simply false. They have never worked from the moment we plugged in the furniture.

We were told someone would call to schedule the final repairs "within the week." That was nearly a month ago—and still, nothing.

This entire experience has been exhausting and disappointing. We spent over $4,000 on furniture that still doesn’t function as advertised, and the lack of accountability and professionalism is staggering. The repeated excuses, missed appointments, and broken promises show a clear disregard for customer service.

We will not be purchasing anything from Furniture Connection again, and I strongly recommend others think twice before doing...

First, let’s say…WOW. Jack (the owner) had 3 barstools built and ready for purchase. We told Jack that we want four. He said that would be no problem, that he had a fourth in the back, that had to be put together. He told us that he would need to put it together and it would be ready for pick up on Tuesday. We asked if he want us to pay over the phone or pay in person. He said we could pay in person on Tuesday.

I show up on Tuesday, to pick up the barstools. When I showed up to pick up the barstools, he was on the phone. I waited around and in about 5 minutes he put the person on the phone on hold and asked if he could help me. I told him I was there for the barstools. He told me that he had not had time to put the barstool together. I asked him, when do you think you could get it put together. He said that he only puts furniture together for paying customers. I was shocked. He agreed, on the phone, that he was fine receiving payment upon pickup.

I told him I will take the barstools and put the 4th one together myself. He responded back, “I am no longer interested”. I responded back “What”? He said again, “I am no longer interested. He refused to sell me the barstools or give me a reason.

We were ready to spend $1,000 dollars, on barstools that we have been trying to find for 2 years. Now we are crushed and have to start from scratch….. for no reason give! My wife called him, after I got home. He was rude, talking over her and told her, his assembly man called in sick.

I guess he was having a bad day, but when my wife called, that was a chance to get it right. Jack, you failed us and we will NEVER shop there again. If you see this review Jack, I invite you to respond with your side of the story.

Please refer to Anthony Miracle review 5 months ago. Do see the pattern?

This is after his response to this

My wife offer to give you the credit card info over the phone and you said it would be okay to pay on Tuesday.

I asked "when would the 4th one be ready and you responded I don't know, I only put together for paying customers. I noticed you did NOT dispute that I offered to pay for all 4 and take the 4th home and put it...