Best Buy — Local services in Union Township

I have posted this before but I will post again because more things have happened and it’s ridiculous! With all the trouble we’ve had and no one at Best Buy has even offered us a discount is really sad and for the record we have made monthly payments on a refrigerator that we didn’t even have yet. Worst customer service ever! We bought a refrigerator September 6th, it was on back order and it was finally going to be delivered 9/21. I stayed home for the delivery. When they got to my house they took our old refrigerator out (because we paid for it to be removed and hauled away). When they unpacked the new one it was dented on both sides, they said they could go ahead and install it so we had a refrigerator and they would order a new one. Once they tried to get it in the house they realized they had to take the doors off and when they tried to remove them they stripped the screws so the doors couldn't come off. The driver called someone and they told me a new one would be delivered first thing Monday morning. So we went the weekend without a refrigerator. On Saturday evening we got a voice mail saying they were sorry but the refrigerator was on back order until NOVEMBER 7th! I called them and they said well in good faith they would have one of their brand refrigerator's delivered but not until Tuesday for us to use until ours came in. This one was going to be smaller, no ice and water maker. Well Tuesday and no refrigerator! They were suppose to be here today sometime between 11:00 and 1:00. My husband took off work and waited until 2:00 and called them and they said it would probably be around 3:30. He told them he couldn't wait that long because he had to go back to work and that I would be home at 4:00 to accept the delivery. Well at 2:45 they showed up and left a note saying no one was there so we had to call and reschedule. We called and the guy was very rude and said well they couldn't bring it back until sometime Thursday September 27th. He would call on Wednesday and let us know what time. So that will be day 7 of trying to get a refrigerator and taking more time off work. The new refrigerator finally came in and was delivered on November 9th. After they got it in the house I opened the freezer door and it was stuck so the delivery guy tried and we realized the door was hitting the center wall so it was damaged. A new one will have to be delivered. 7 weeks later the new one comes in and is set for delivery in 12-26. The morning of the 26st we get a call saying the truck broke down and they have to reschedule for today 12-31. Delivered today and the guys put a hole in the wall getting the bad refrigerator out. We will never buy anything...

I was running late got there at 8:38 & they close at 9. I was running around like a chicken with my head cut off trying to get everything I needed. Then I believe one of the workers saw my sense of urgency when they came over & said "take your time find what you want & took me back around to everything I looked at & in my haste I grabbed usually the first item I saw I needed. (Thats where product placement is key. Each of the items I grabbed was the most expensive) I ended up finding other items that litterally cut my bill by 60%. I'd like to give thanks to whoever she was.

But then as I was leaving to go check out I had a pair of items to buy. I knew what I wanted & in the beginning when I was rushing around i actually waited 6 mins to have the cage unlocked but the person never returned so I went ahead to get other items I wanted. I had one more pair of items to get. I looked & it was 8:58 when another worker I thought was helping asked if I needed help i said yes & took some of my items I was carrying & made a straight line to the register & started ringing up my items. That was a shock because one, he wasn't helping he was pushing me out, & two cost the store a lot more than the $50 I saved when I had time to look at my options.

The last items I wanted was a DJI Phantom & Mavic. Two drones totalling approx $2600. I said there was a couple of things I needed help getting when he pointed at the guy closing the cage to the entrance & said I can't let you go back there once we close the gate and your in line. Sorry we open at 10am if you want to come back...

I'm not goin to drive another hour and a half one way. I'll get them else where now. I waited awhile to buy a pair of drones I can wait a little longer so I can get a better deal than they offer anyway. Ive been pretty loyal to that store and few times the customer service seems like i'm a bother to the people if I ask a question & need help.

Items bought off top my head Panasonic 3d tv in the first week of it's release, Denon home stero systems, several Klipsch speakers, several mobile audio installs, computers, thousands in of $'s just in various wires, adapters, sd memory cards, USB memory cards alone. Then all my gaming systems, gaming controllers, games, we're bought there. Let alone all the batteries & multipe other things. Im thinking that was my last trip to beat buy. Idk if I'll go back again. The lady that helped & the customer service experience with her doesn't outwieght all the negative ones with the...

I want to warn others about my recent experience at Best Buy Eastgate. I purchased an 83″ open-box TV for over $2,000 with a 5-year protection plan — a huge purchase I was excited about. Over the next month, Best Buy repeatedly delayed delivery without warning, then canceled two full-day (7 a.m.–7 p.m.) delivery windows less than a day before expected delivery, costing me days of work. Finally, my order was canceled altogether after 3 1/2 weeks of contacting outsourced support customer service to make sure I was not continuing to schedule around a delivery that wasn't going to happen.

In the meantime, I made multiple 40-minute drives each way to the store, purchased expensive mounts, and rearranged my room based on the TV I believed I had secured. Instead of honoring my purchase, the store gave me a worse model, charged me an extra $150, and removed my protection plan. By now, I could have bought the same TV from another retailer and been enjoying it for a month. Instead, I am waiting on a delivery of an inferior set that might occur on September 9th. Almost 5 weeks from the time I handed Best Buy over $2000 dollars.

On August 27 I visited the eastgate location in cincinnati ohio to speak to someone other than the horrible customer support line that repeatedly gave me false information over the past month. The store manager had me wait approximately 4 hours before sending an employee over to me right before they closed to offer me an inferior television while indicating their frustration and confusion. It was obvious the manager and employees expexted and desired that i left without any resolution. It wasn't particuarly busy inside the store.

When I had calmly asked for the regional managers contact information, store employees told me that "they didnt have it" and "the person who has it is not here right now"(??). After waiting a month with over $2k floating around, you'd think offering some way to contact anyone with the slightest incentive on making sure this transaction and delivery was actually completed would be met with sincerity and not hostility.

Best Buy should make this right by providing the original TV or a comparable/better replacement with the 5-year protection reinstated. At the very least, a hefty discount should be offered to make up for the wasted time, money, and effort this has caused.

I’ve been a loyal Best Buy customer, but this has been one of the most exhausting and disappointing retail experiences...