Recker and Boerger — Local services in Union Township

We, too, have bought many appliances from Recker and Boerger. No more based on my freibds experience. Very disappointing

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Good News. Not So Good News! And, I'm Ticked Off!

Beloveds, the good news is we finally purchased a new stove today! Yeah! And a new washer as well. Thank you all for your prayers and good vibes! Praises! I'm happy! JeanneLynn is happy, and my Janice is happy, too.

Well, I will tell you why I'm ticked off!

Our first stop was to one of my favorite places to purchase appliances, Recker and Boerger on Montgomery Road in Montgomery. We purchased appliances there over the years for our rental properties, as well as our home. Plus, I'm a big fan of GE Appliances, and they carry a wide variety of GE stuff.

Well, we walked in and three gentlemen were sitting at there desks. They took more than a reasonable amount of time to acknowledge us. This was rather disconcerting to me, but in all fairness, I could see one was on the phone. But, the other two weren't. The one sitting at the middle desk finally said, "Can I help you?" Still not friendly. The gesture was rather "icy."

We told him what we were looking for and was standing next to the GE Range we'd seen in the newspaper. Still seated, he said the sale ended yesterday. Ok, that we understood.

"Are there any other options available in our price range," I asked. I told him the specifics of what we were seeking in a range.

He looked at the two of us as if we were "bothering him." His body language spoke volumes. It's just who I am to be polite and give people the benefit of the doubt.

Given the current "red zone" we're experiencing with Covid-19, I thought just for a brief moment or so that he wanted to keep a safe distance. But 15 feet, and little eye contact with us, hmmm?

But then, I faced the truth for what it was. Two Black females wearing black face masks in Recker and Boerger on a hot summer day, this white man couldn't be bothered. It was painful for both JeanneLynn and I. We left and she screamed in the car about how this happened the last time she purchased an appliance there for one of our properties.

I detest the "isms." From this day forward, I will never set foot in Recker and Boerger again! Ever! As my Mama used to tell me and my siblings, "Baby, never go any place where you're not wanted!"

Not so good news?

Well, we did end up purchasing appliances today. The service was wonderful. The young man offered me a stool to sit on while he completed the paperwork. When I went to stand up, the stool slid from behind me, and I fell. Yikes! Not the knees, I prayed!

Well, thank God I was able to get up, with some assistance, of course. I'm a bit sore all over, but mobile. God continues to smile...

DO NOT BUY ELECTROLUX/FRIGIDAIRE OR SHOP AT RECKER & BOERGER. Neither company backs up their products or helps out their customers when you get a bad product.

In Fall of 2015 we bought an Electrolux Dishwasher from Recker and Boerger. We were told that buying this more expensive model would pay off and we would be getting a much better machine. It started out great. About 6 months in it wasn’t cleaning well. We were no longer using the recommended pods, and using liquid detergent. The liquid detergent wasn’t dissolving and leaving a coat on our dishes. Particles were being left all over our dishes. We had to clean a third to half a load by hand every time.

We had techs from 2 different companies come out and tell us what we were doing wrong, and nothing helped. Finally a tech from the second company came in and figured out one of the previous techs put our filter in wrong and a spray arm was full of debris. He wrote it up as hard water deposits. 3 months later after several calls this part got replaced.

With a new part replacement in Dec. of 2016 we started over and the dishwasher cleaning degraded once again. Finally in Aug. of 2017 we started emailing Electrolux and Recker and Boerger. After playing phone tag for 3 weeks I finally spoke with a woman at Electrolux. She wants me to pay for labor to have this machine repaired since it is out of warranty.

The machine has a flaw and has never worked right for more than a six month stretch. They want me to pay more money to have this machine repaired since it is out of the warranty period. I don’t think I need to pay for anything since it was never correctly repaired during the warranty period.

BEWARE ELECTROLUX/FRIGIDAIRE OR SHOP AT RECKER & BOERGER DO NOT BACK THEIR PRODUCTS. THESE TWO COMPANIES HAVE GIVEN ME THE WORST EXPERIENCE WITH AN APPLIANCE PURCHASE EVER.

STAY AWAY. I say this after being a loyal RECKER & BOERGER customer of 10 years. I used to buy scratch and dents for my rentals. This is how they treat...

Sent my wife shopping for a dishwasher the other day. After a few stops with no luck she landed here. Salesman Tom seemed bothered by all her questions but she got them answered and was satisfied enough to decide on a purchase on Tuesday 9/30/19 paid CASH in full, delivery scheduled for Friday 10/4/19. Got a call from them today, Wednesday 10/1/19. Tom informed her that the dishwasher that he sold us was actually out of stock and on back-order. Unhappy with the other options available to us we decided to get a refund and look elsewhere. Tom told her to come into the store for a full refund, no problem. Upon arrival to the store not even an hour after the call she was informed that they were not able to refund cash even after she was told to come in for a refund. Our option became either, 1 wait for a check to be mailed to us at some point or 2 come pick up a check in-store on Friday or 3 drive to Tri-county to the office to get a check more quickly. I understand there may not be cash on hand at all times for a refund but you can't write a check on the spot for a refund? As a business owner myself this is just terrible business practice. We were planning on replacing all of our kitchen appliances by the end of the year, we still will, but not from here! Side note, Eric the store manager did help somewhat to get the check to the store faster...