Best Buy — Local services in Union

This review is few months late. I Initially went to the Bridgewater store to pick up a Nintendo Switch because online showed stock. Upon arrival I was told they don't have any in stock sometimes inventory doesn't show correctly. Then I was told Union store has it in stock and the games you are looking for. I said ok. The employee said I can ring you up here and you can pick it up in Union. I said please check stock or call them up to make sure. Employee said they had plenty and kept insisting. I proceed to checkout then drove all the way to union 40mins. Enter the union store no one says hi or anything. I see a bunch of managers hanging out near the entrance all laughing having fun. I continued to walk to pick up area. An employee at the pick up area scans my barcode, didnt even check my Id, told me we don't have it in stock. I saw a few Nintendo switches right behind in the stock area. The employee calls one of the the manager that was having alot of fun at the entrance and she comes and I explain the situation and I told her if there is anything you can do as drove 40 mins from Bridgewater and they said item was in stock and insisted on purchasing. She said no. She didn't even bother checking other stores. Was very rude. I told her I was going to file a complaint she said go ahead. It is unfortunate that Best Buy has managers like this working. These managers getting paid to stand around and laugh. Last time I enter Bestbuy store. To cancel my order I had to go through a hassel calling customer service and my return took almost weeks to complete back to my card and had to call in multiple times to customer service since order was not fulfilled. Of course they cant return my $300+ dollars immediately because there is an issue with fulfillment. BestBuy is not what it was like 10 years ago. I had a similar experience in Bridgewater and East Brunswick. I ended up in the Manalapan store called ahead and told them to please put it on side which is what the Bridgewater store employee should have done to check and then the union manager should have for customer service check another store or have it shipped to the union store or to my house but instead gave me no options.The Manalapan employee also asked for my ID said hello and have a nice day. Overall spent 5hrs driving and in stores to Bridgewater to Union to...

Will start off by saying based on my past experiences at this best buy I'd rather just go to Vauxhall. Once I was searching for a specific tv in mind..it wasn't on display and I asked one of the workers if they have some in the back and she said we don't have it. I'm thinking okay it says it's in stock (plenty available) and she didn't bother to check the back or even care to do so. I asked who I presumed to be a manager and he looked and found it in the back. Didn't take long tbh, but he showed a lot more interest in helping. I understand maybe the app may not have super accurate inventory..but what kills you to check for a customer? On another ocassion I saw the same worker there who didn't seem interested in helping last time. This time she was at the return counter and I had something to return. She scanned my item and she said I can't take it back. Mind you on the best buy app it said I have another week or what have you to return it. I tried to explain what it said in the app and I had my phone on me..well it didn't seem to matter to her. I was so frustrated and needed to find something that was out of stock as well at the time. Just for giggles went to Vauxhall and I went to the return counter. They scanned it..printed out my return receipt and said all good. I was stunned because my experience at union was so much of a hassle..but I'm glad I got that taken care of. After those experiences I still go to this best buy in hopes maybe stuff will change..staff..something but it doesn't seem to be getting better except for modern displays that are eye catching. Wrong prices or no prices on stuff a good amount of the time. A lot of stuff I find is out of stock when I ocassionally come during the weekdays. Today the shelfs were stocked pretty well..so I'll give them that perhaps the truck comes sunday? I don't write reviews much at all but I don't know what it is but alot of people that work there are too busy chatting when ringing you up. I know it's a retail job and some people don't really care about our experience but it just sucks. To be honest I haven't had a bad experience at Vauxhall yet so they may be my best bet. I'll let you decide whoever is reading this, but I'd figured I would share my...

I purchased three identical 5000 BTU air conditioners on 4/25/24 in 2 separate transactions. One for 2 units and the other for 1 unit. On 5/2/24, I received both and e-mail and text notification that they were in and ready for pickup. On 5/6/24 I went to pick up my air conditioners. The customer pickup associate could only locate 2 of the three air conditioner. I was told to bring my car to the front and they would locate the 3rd and bring them all out out to my car. About 20 minutes later, I was still outside waiting. I went back inside to see what the issue was and was told they still could not find the 3rd air conditioner. It would have been nice if they had come outside to notify me rather than letting me just sit there waiting. They had other associates trying to locate the 3rd, but were unable to locate it. Damaris, a supervisor was called to deal with the issue. After looking for the 3rd unit herself, she offered to cancel the order with 2 units on it and issue a refund, which she did. Then I purchased 2 units that were in stock at the time. On 5/9/24, I checked my BEST BUY Citbank account to find only one of the units that was refunded had been credited to my account. I called Best Buy and was speaking with one of there representatives in another country and he couldn't help me, so he transferred me incorrectly and I ended up losing the call. I then went to Best Buy and was assisted by Peter Paschoal. He contacted the out of state citibank customer service again and I was there for over 2 hours. After being transferred more than once, the representative told him that one credit was issued for $169.53, and the other was also issued, but then reversed by the Merchant. The Merchant in this case would be Best Buy, so I would think the right thing to do would be to reissue the credit for the second unit, but Peter said he could not do that as it is Citibanks error. If the Merchant reversed the refund, and Best Buy is the Merchant, then they obviously made the error and they obviously being paid for something by Citibank I did not purchase. The right thing to do would have been to...