L.L.Bean — Local services in Upper Saucon

I purchased the ultra warm long coat this morning right when the store opened today (11/19). My experience was great up until I reached register. The employee who assisted me at register CV008 (was the only employee at register at 10am, short woman with darkish short hair) did not greet me but warmly greeted the lady behind me as I was leaving. Instead, she just looked at me as I walked up to her register and scanned the coat. She also failed to tell me the $10 promotional sale going on as I had to ask her which she just blatantly responded with "you'll get it" and when I asked about the return policy she just looked at me like how wouldn't I know before explaining that as long as the coat is still in good condition its fine. I later read the back of the receipt to learn the return is within one year unless defective due to craftsmanship. Overall, she did not have a rude or sarcastic tone when assisting me but it was obvious she was projecting an unwelcome/reluctant customer service towards me specifically due to my race. I realized this by noticing her treat the customer after me completely different from cold to welcoming. Every other employee was great up until I met this employee. I plan to shop online if this is the kind of customer service practiced by treating customers based...

Purchased two kayaks, a 10' and a 12' Manatee, and a SUP without much thought about how to get them home. A big thanks to Phil who patiently and knowledgeably explained the many things we needed to know about kayaks, the relative merits of different types, and how to transport them safely. Phil also explained our options for getting all the home on our Camry. We eventually decided on a roof rack system but as luck would have it they (and everyone else) were our of stock on a component. Phil ordered the what we needed and went out of his way to find a sale item. Then when it was time to bring them home, he helped us load and showed us the correct way to secure them to the rack. He spent a lot of time with us and never made us feel rushed. It makes me realize how little expert service most big stores offer. We have been out several times in our kayaks and love them and my daughter is getting a lot of use out of her SUP. Between the excellent kayaks from LL Bean and Phil's knowledge and enthusiasm, it was a great, low pressure experience. Will...

I'm a big fan of LL Bean in general and I've been to the store in Freeport a few times, but I didn't know how big this store was going to be. I was excited to see that it was gigantic. We were there on a mission for Boots so we went straight there and tried on so many pairs of boots and there was a guy named Thomas who was helping us by getting things from the back and even went to find a pair of boots from a mannequin. He did all of it with a smile and really made our experience easy so we walked out with a great pair of boots that are already being enjoyed on a daily basis. Of course we browsed the rest of the store as well and everything is high quality and looks good. They have a little outdoor adventure section where it looks like they help people plan excursions, but we didn't have time to dive deeper on that. The store seemed a little more focused on clothing than outdoor equipment, but they still had a section for camping and knives and kayaks...