Tint World — Local services in Urbandale

I sent a message through their online form inquiring about window tint prices for my vehicle. Jen, the owner, responded with a text promptly providing pricing for different types and asked me to come in to see options or schedule an appointment.

I stopped in last Saturday to see the options available and discuss the process and make an appointment. The gentleman working was very knowledgeable and patient with each question I asked regarding tint and the process. He had a few samples I was able to take out and place on the windows of my car to get an idea of the darkness of the tint. I ended up deciding to do a darker rear window and back 2 windows, which were tinted at 20% with the Supreme package (retail $399.99). I scheduled my appointment for this morning (Tuesday) at 8 am with a pick-up time of 2 pm. I was told that I could drop the vehicle off at any time before the appointment and use the key drop box located in the back of the building. Once I dropped off my car, I needed to sign a waiver electronically from the emailed estimate. A $50 deposit was required at appointment scheduling, which came off the total bill.

This morning, I dropped my car off at about 4:25 am due to my work schedule. I parked in the back of the building by their garage doors and left my key in the drop box. As my fiancé and I left for work in his truck, I signed the waiver. At about 8:50, I received a call from Jen asking if I was going to make my appointment time and I said I had already dropped the vehicle off in the back this morning. She informed me that she hadn't looked and went to check and found it where had left it.

After work, my fiancé took me back to the shop to pick up my vehicle. Unfortunately, it wasn't quite done yet. Jen apologized for missing the note on my appointment card stating the pickup time of 2 pm and felt bad for the inconvenience. She said it would take about another 2 hours to complete and that she would make it right. My fiancé and I had prior commitments, which is why we needed that pick-up time. We made the best of the situation and did what we could and came back at about 3:45 pm. They were just finishing up the back window and I waited for the vehicle for about another 15 - 20 minutes. During that time I chatted with Jen and loved on their shop pup, Jayla.

The results of the tint look amazing; at least from what I could tell due to the very gloomy and rainy day we had been experiencing all day. I will take photos of the tint in the sun when I have a chance. If you're interested in window tint, give these guys a call. You'll love the work that's done. They provide many more aftermarket services for your vehicle too. Prior to paying we discussed general care, and things to avoid; I was told to give it 30 days to fully cure and to contact them if bubbles were visible after this time.

Jen was true to her word and provided a discount due to the wait and missing the note about the pick-up time. I feel like the customer service here went above and beyond to make it right, which is why I wanted to share my experience.

I'm just happy to see a company and its owners that value their customers' time and tries to make things right without a hassle. This quality is very rare now, and even though there was a scheduling mishap, which understandably happens, Jen did everything in her power to make it up to me and I was satisfied with her efforts.

I can't wait to look into other options and packages they have. I...

Does not stand behind the product they install. Let me explain. I chose this location for window tint based on reviews, cleanliness of their facility and customer service. I received my vehicle back on time and in the condition I left it with them. I noticed that the clarity of the tint on the windshield did not clear up as expected. After a couple of weeks passed I returned to discuss my concern. There are literally thousands of specs across the entire windshield that appear to be behind the film plus a few 1” wide blurry streaks from the top to the bottom of the windshield . These streaks were acknowledged as defects in the film(their exact words) and was told that they would not replace it because they were not in the direct line of site of the driver. So my passenger gets to live with a poor line of sight is acceptable is their stance. Then when acknowledging all of the specs which I consider dirty film they claim that is normal due to the film being ceramic. Yet none of my other windows have these specs including ones with the same shade. I asked to see a piece of film from their inventory with the same dirtiness/specs yet was ignored after making this request numerous times. I have had several vehicles with ceramic tint including on my windshield and have never seen such poor clarity. The most important piece of glass in your vehicle and dirty/contaminated defective film(their words) yet refuse to replace it. These defects are distracting and create visibility concerns. Great customer service and quality work (aside from the windshield) but will not stand behind the product they install. I felt like a valued customer until there is an issue. Regardless of whether this was defective material or caused by the installation process they should stand behind their work and products as advertised. This was my first and last time using Tint World. Edit: in response to the owners reply. I hope the learning experience is on your part as you were the one to make the decision not to address my concern. You made this decision without leaving your office to hear my concern in person or by looking at the quality of the product/workmanship yourself. You had an opportunity to show your concern when I brought my vehicle in. My mistake was thinking that using a corporate chain that offers a warranty would mean better quality than an...

I went to Best Buy originally in April to purchase a head unit for my vehicle. Install time was out by a month. Unfortunately, Best Buy was unreliable and their installer didn’t show up on installation day in late May, and I ended up returning their equipment to them. It would have saved me $600 to go through Best Buy with their free installation. However, what good does free installation do if the installers call out regularly?!

Tint World costs a whole lot more, but I am extremely happy with the work performed and the reliability of their techs and installers. They installed a head unit that I absolutely love and works flawlessly. They even went above and beyond to fix my gas tank door release which was not properly connected to the latch. I was pulling on a string instead of a latch to open my gas tank door!

On top of that, per my request, they ran the USB cable through my console and created an insert in my console to plug in a USB cable for any phone I wanted. This saved me the inconvenience of having to switch out USBs for different phones from the back of the head unit.

Not only that, but the head unit with back up camera works flawlessly and I no longer have to use my AirPods to talk with people via Bluetooth. The microphone on the head unit is professionally installed and picks up my voice great. People don’t mind talking to me on vehicle Bluetooth!

I am beyond satisfied and so grateful for the work Tint World performed for me. It was worth every penny! I...