Little Green Apple — Local services in Valparaiso

Arrived shortly before 8:00 for the Hallmark Premier July 14th. There was already a line waiting to get into the store which is normal. When the store opened, I went right through the store to stand in line to pick-up my pre-order after being told by a clerk that the limited quantity ornaments I wanted were behind the checkout counter and I could obtain at time of checkout. The line for check-out was about the same as that outside the store - about 25 people ahead of me. I could not believe how slow the line moved - in fact the line hardly moved at all for the first 40 minutes. About this time, I noticed that a lady ahead of me had one of the limited quantity ornaments I wanted - obviously, the clerk I spoke with did not provide me with valid information. All told, it was 2 hours of standing in line and checking out - and I was not able to get the limited edition ornaments I wanted as they were gone. The store did take my name and phone number to see if they could get the ornaments from another location, but all and all, I was very disappointed. Better organization and customer service for these events needs to happen.

I was contacted later the same day of the premier that the limited quantity ornaments I wanted were available and were set aside for me if I still wanted them. I overheard when I went to purchase them, that families of the staff had went to other Hallmark stores to purchase limited quantity ornaments in order to please their customers. This was extreme customer service. If they find a way to better organize and reduce check out time next year, all...

Stephanie answered the phone and made my day! Friendly, helpful, and even laughed at my jokes! She spoke to the store manager, and helped me find the perfect ornament for my granddaughter. She is an asset to the owner of Little Green Apple and Hallmark. Having worked at a Hallmark store myself for years, I know 4th quarter can be a little overwhelming at times. She gave 5 star service with a smile (even though I was on the phone, I could hear the smile in her voice). Thank...

Hard to find a store anymore with that personalized touch. The ladies who assisted me with gift ideas for my mother who recently became blind were amazing. They really took their time to help me find gift ideas and showed their real compassion and care when assisting me. I will be back for my next meaningful occasion that needs that personal touch. Thanks again ladies...