Venice Home & Lighting — Local services in Venice

After years of loyal patronage and thousands of dollars spent, I’m deeply disappointed to be writing this. Enough is enough. On November 17, 2022, Mr. David Deakin, the owner, informed us that our original outdoor chandelier (purchased for over $1,000) was too rusted and damaged to repair. He recommended replacing it with a new fixture that would be “professionally finished” to prevent future rust and corrosion. Trusting his expertise, we agreed and paid another $1,000+ for the new fixture and installation. Before Hurricane Helene in September 2024, we took the chandelier down for safekeeping. Upon inspection, it already showed signs of rust. We returned it directly to Mr. Deakin, who acknowledged, “This is not good. I will make this right and work on getting it coated better to prevent this from happening.” After months of delay, the chandelier was returned to us on February 21, 2025. The installer took one look and said, “This is in no condition to be installed.” The fixture had visible scratches, rust, corrosion, and an uneven coating—worse than before. He did not install it and returned it to the store. Attached is a photo of the fixture before being removed and a photo of it disassembled and returned to us in terrible condition on February 21,2025...so terrible it could not be installed that day. Since then, we’ve made two trips to the store, sent multiple emails, and placed numerous phone calls. We’ve asked repeatedly for a refund or a proper replacement. Nothing. No resolution. No accountability. We’ve now filed a formal complaint with the Better Business Bureau. The owner has not responded. It’s unfortunate that a business we trusted for years has chosen to ignore every attempt to resolve this professionally. Let this review serve as a warning: loyalty means nothing here, and promises are not kept. We only asked to get what we paid for…buyer beware! David, if you are reading this, I urge you to contact me directly to resolve this matter—it's not too late to...

Worst customer service ever! Beautiful lighting and furniture but owner is not into customer satisfaction. Purchased most of my fixtures and dining room table and living room cabinet from them. Had an issue where the cabinet smelled like smoke called him and he never did anything about same. I unfortunately fell in love with a hallway fixture and purchased again from them. Not cheap fixtures also. When installer came to put it up he was training a guy they also had a hard time as the light was too close to ceiling I had to call design center who figured out they didn’t have the right extender. That same day my husband asked them to raise the dining room fixture a bit as he felt it was too low which btw is strings installer told him sorry I would have to charge you if I do it. Are you kidding? We had purchased that fixture from them why wouldn’t you adjust it? Also they came back with extender and wanted to charge us more installation fees which we refused to pay as it was their error that they didn’t have the right extender and then it took longer the first time training the other guy. Unfortunately Ian occurred and we lost the middle pendant and dining room lights to water damage. We paid again for a pendant and the dining room light and the owner David charged us $300.00 more than what we originally paid three years prior. No loyalty to past customers for sure. Then when putting up the pendant we found the extender was different than other two pendants and it had more vents on top. I called Venice Lighting right away asking for David but he was on vacation. Spoke to an installer explained that this pendant did not match the other two and that I wanted the owner to call me. He assured me he would and I’m still waiting for that call…....

Wonderful experience with the customer service at Venice Lighting & Fan. Used another recommendation to install our fans in a newly constructed villa and unfortunately was not happy with the wiring or demeanor of that person. As an interior designer, I want to have the best resources for my clients as well as myself.

Called Venice Lighting and they were so helpful with arranging for Ed to come out and install a chandelier that had to be converted from a can light. He rewired two of our fans after I had been told previously that it wasn't possible to have them work on both the switch and remote. He also installed two dimmers on can lights and a chandelier.

Ed was knowledgeable, efficient, pleasant and very helpful, I highly recommend him for your lighting and fan needs. Don't waste your time calling or shopping around on the internet, get it done right the first time by a company that stands behind it's work!

Posted two pictures (still...