Captain Eddie’s Seafood Restaurant — Restaurant in Venice

I'm a Pescetarian, have been for several years, after being a weekly customer for over 1 year, at season's end they started a Lobster Special on Wednesday, the 1st time I tried it, it was great, the 2nd time I noticed there was no water in the plate which was strange for a Fresh Steamed Lobster, opening the Claws the meat stuck to the shell, which is Evidence of a Reheated Lobster. The next week I called ahead asking for the Manager, I mentioned the Dry Plate & the Meat stuck to the Shell, she was very adamant stating all our Lobsters are Fresh, to which I stated if they were they wouldn't stick to the shell, she requested I ask for her when I came in, which I did, she brought out a Fresh Live Lobster showed it to me, brought it to to the kitchen to be cooked & it came out 10 minutes later, water in the plate, fresh & flavorful. I thought it was settled until I came in Wednesday, 7/31, the server took my order, I went to my car to retrieve my glasses, sat down & the Lobster was served to me within 90 seconds of giving my order. As soon as it was served, I noticed the dry plate, I cracked open the claw, it was difficult to remove the Meat as it was stuck to the Shell, I called the server asking to see the Manager, she came out stating "Oh, you again, I thought we straightened this out the last time", I showed her the dry plate & the Lobster stuck to the Shell, stating this was reheated in the microwave, she went on shouting "We don't use the microwave, it's nowhere near the Lobsters" and she left. She was likely right, when I turned the Lobster over it was Hot to the Touch & Bone Dry, indicative of a Lobster that was reheated. The other Claw was like Rubber & Tasteless, as was the Tail. Apparently, they cook the Lobsters before they're ordered, placing them on a lit burner in a pan, the only reason I would receive it in less than 90 seconds after I ordered it, dried out stuck to the Shell. One of the servers stated it was cooked too long in the steamer as the reason for the meat sticking to the shell, if she had any experience cooking she would know that the meat will not stick to the shell if steamed. The problem being, the Manager is inexperienced in cooking, how do you place someone in the position of Manager if they Do Not know how to cook? I retired after 33 years in perishable Meat & Seafood. She may think she can get over on someone...

A Gem at Captain Eddie's: Ruby's Stellar Service Shines Bright!

I recently had the pleasure of dining at Captain Eddie's in Venice, FL, and my experience was elevated to extraordinary heights thanks to the exceptional service provided by our server, Ruby.

From the moment we stepped into the restaurant, Ruby greeted us with a warm and genuine smile, setting the tone for a delightful evening. Her enthusiasm and knowledge about the menu were truly impressive, making our dining experience not just a meal but a memorable journey through the culinary offerings at Captain Eddie's.

Ruby's attention to detail was outstanding. She guided us through the extensive seafood menu with expertise, offering insightful recommendations tailored to our preferences. Her passion for the restaurant's offerings was palpable, and it was evident that she took great pride in ensuring that each guest had a personalized and enjoyable experience.

Throughout the evening, Ruby displayed impeccable timing and awareness. She anticipated our needs, ensuring that our glasses were never empty and our plates were cleared at the perfect moments. Her efficiency and professionalism added a layer of comfort to our dining experience, allowing us to focus on the exquisite seafood and the vibrant atmosphere of Captain Eddie's.

What truly set Ruby apart was her genuine interest in making our evening special. She took the time to engage in friendly conversation, creating a warm and inviting atmosphere. Her charismatic and friendly demeanor enhanced the overall ambiance of the restaurant, making it a place where not only the seafood but also the service left a lasting impression.

In addition to Ruby's exceptional service, the food at Captain Eddie's was a culinary delight. The seafood was fresh, expertly prepared, and bursting with flavor. Ruby's recommendations were spot-on, and her knowledge of the menu undoubtedly enhanced our dining experience.

In conclusion, Ruby at Captain Eddie's in Venice, FL, is a shining gem in the world of restaurant service. Her dedication, professionalism, and genuine warmth added an extra layer of magic to our evening. If you're seeking not only delectable seafood but also an unforgettable dining experience, be sure to request Ruby as your server. She's the epitome of excellence, turning a meal into a...

I've been a patron of Captain Eddies for years, but after tonight, I will never go there again. I was served a lobster with black/green sludge in the tail (called tomalley- the digestive tract in the tail). I brought it to the server's attention and asked for a new one. She got the manager Sally, who was the rudest person I've ever encountered at a restaurant. She rudely told me I was the unlucky 1 in 5,000 to get the lobster with the tomalley still in it, and I just had to eat it. She refused to give me a new lobster and wasn't going to take it off my bill- because she's not just giving lobster away! What?! I'm supposed to pay for and eat a lobster that the FDA does not even recommend consuming. I'm shocked. I cannot believe Captain Eddie's would serve this, would do nothing to rectify it, and talk to me the way she did. Finally, she rudely and begrudgingly compd the foul lobster. It wasn't her doing right by the consumer, it was that I was not leaving until she did. I will never go to Captain Eddie's again, not because of the lobster, which is an easy mistake, but because of how nasty and rude management is to its patrons. There are so many better restaurants around. My advice is take your business to one of the other wonderful restaurants nearby that will serve you safe, delicious food and...